MASH Business Support Manager

Southwark Council; Greater London; On-site; GBP 39,000 - 45,000; Full time

Job summary

Southwark Council is seeking a Business Support Manager for the MASH service to lead a team of Management Information Officers and deliver high-quality business and information support to social work teams.

You will oversee performance, develop staff, manage resources, and optimise processes to support timely decision-making, with a focus on continuous improvement and value-added business support across the service.

Qualifications

• Experience of managing and supervising teams within a busy service environment.
• Ability to allocate workloads, set performance standards, and monitor outcomes effectively.
• Experience managing sickness absence, performance issues, and staff development.
• Strong communication and relationship-building skills, with the ability to work collaboratively with internal and external stakeholders.
• Experience supporting recruitment, induction, training, and employee development activities.

Responsibilities

• Lead and manage a team of Management Information Officers delivering business and information support services.
• Oversee service performance, staff development, resource management, and operational processes.
• Collaborate with managers across the service to drive continuous improvement.
• Ensure business support arrangements add value to service delivery.

Skills

Team management

Workload allocation

Sickness & performance

Stakeholder communication

Recruitment & induction

Resource planning

Job description

Do you see yourself leading a high-performing business support team in a fast-paced environment where your work helps safeguard children and young people?

Can you use your experience to drive service performance, manage resources effectively, and support staff to achieve their best?

Does the idea of joining a forward-thinking council that is committed to excellence, collaboration, and making a real difference in the community excite you?

If yes, we have the perfect role for you!

Our Multi-Agency Safeguarding Hub (MASH) Service is looking for a passionate and dedicated Business Support Manager to join our amazing team and help make a difference today.

What You'll Be Doing

As the Business Support Manager for MASH, you will lead and manage a team of Management Information Officers, ensuring the delivery of high-quality business and information support services. You will oversee service performance, staff development, resource management, and operational processes that enable timely and effective decision-making by Social Work teams. Working closely with managers across the service, you will help drive continuous improvement and ensure business support arrangements add real value to service delivery.

What We're Looking For

We are seeking a motivated and organised leader with a strong commitment to delivering excellent support services and achieving positive outcomes.

You will have:

• Experience of managing and supervising teams within a busy service environment.
• The ability to allocate workloads, set performance standards, and monitor outcomes effectively.
• Experience managing sickness absence, performance issues, and staff development.
• Strong communication and relationship-building skills, with the ability to work collaboratively with internal and external stakeholders.
• Experience supporting recruitment, induction, training, and employee development activities.
• The ability to analyse service demands and deploy resources effectively to meet business needs.

For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert.

Additional Information

• Hours of work: 36 hours per week, Monday – Friday
• Location: 132 Queen's Road, Peckham, London, SE15 2HP
• Type of contract: Permanent
• This position requires a Disclosure and Barring Service (DBS) clearance at Enhanced – Children's (Barred) level.

Advert close date: 11:59pm on Monday 12th October 2026.

Shortlisting date: to be confirmed.

Interview date: to be confirmed.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received.

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative . We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Southwark Council will only contact candidates through official Council recruitment channels. We will not ask you to provide passport details, proof of address, National Insurance number, bank details or payment at application stage. These checks are only requested at the onboarding process – once an offer of employment has been made. If you’re unsure whether a communication you’ve received is genuine, please contact the Resourcing team directly on [e-mail] before sharing any personal information.

Salary Range (Full time equivalent) £38,637 - £44,937