Martech Specialist (AI Deployment, 12 Month FTC)

Monzo; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Yearly salary review

Proactive pay increases

Share options

Flexible working hours

Work from home opportunities

Equipment stipend

23–24 days holiday + bank holidays

Employee assistance programme

Health insurance

Learning budget

Pension scheme

Family leave benefits

Cycle-to-work

Job summary

Monzo is hiring an experienced Martech Specialist (AI deployment) to move AI from a productivity tool to a core operating model for marketing. You will lead workstreams, build AI agents (Claude), and drive governance across a regulated financial-services environment.

You’ll manage content scaling, tool selections, and broader AI adoption, partnering with stakeholders to deliver measurable outcomes while navigating ambiguity and complex programmes.

Qualifications

• Proven track record of building and applying AI for teams, ideally in marketing/content.
• Strong programme leadership across cross-functional workstreams.
• Comfort designing AI in regulated environments with data protection and governance.

Responsibilities

• Lead the content scaling programme and translate goals into sequenced work and delivery.
• Design and build AI agents to automate content workflows with human-in-the-loop where needed.
• Integrate AI into the martech stack with governance and compliance in mind.
• Run rigorous tooling selections and RFPs for marketing tools and DAM systems.
• Champion AI adoption across the business and share learnings.

Skills

AI deployment

Martech literacy

Stakeholder management

Communication skills

Regulatory compliance

Programme leadership

Tools

Claude

Job description

• We’re looking for an experienced and highly capable Martech Specialist (AI deployment) to join our growing marketing technology team. In this role, you will play a key part in shifting us from AI as a productivity tool to AI as a core part of how our marketing team operates to hit its outcomes
• Ou will lead the workstreams and build agents to transform how we produce content at scale, while supporting the adoption of AI applications more broadly across the business. Throughout, you’ll unlock new AI capabilities and the systems integrations that make them work within the guardrails of a regulated, financial-services environment
• This is a role for a first-principles and systems thinker: someone who can break a complex problem down to its fundamentals, design how the pieces fit together, and build. You’ll be a self-starter who thrives in ambiguity, and you’ll be excellent at navigating a complex, stakeholder-heavy environment to get things done
• This role reports to the Director of Martech & AI and sits within the Martech team, part of the Growth Collective. This is a 12‑month fixed‑term opportunity
• Programme management: Leading our content scaling programme including translating goals into sequenced, actionable work, driving delivery, and coordinating owners and stakeholders across a complex environment
• Building AI agents: Designing and building AI agents (using tools like Claude) to transform how we produce and scale content. This means turning repeatable, manual work into reliable, well‑governed automated flows, with clear judgement on where a human stays in the loop
• Systems integration and governance: Connecting AI and agents into our martech stack and data to unlock new capabilities. This means building the integrations that make them work, and doing it safely in a regulated, financial‑services environment (i.e. with data protection, compliance, and the right controls built in)
• Creative AI tooling: Running discovery on creative AI tooling. This means assessing what’s out there, testing what fits, and identifying where it can raise the quality and scale of our creative output
• Tooling selection and RFP: Running RFPs for Marketing tooling, particularly for a Digital Asset Management (DAM) system. This means driving a rigorous selection process from requirements through vendor evaluation to a clear, well‑justified recommendation
• AI adoption across the business: Championing the adoption of AI‑driven solutions beyond the programme, including helping other teams understand and apply AI, and sharing what works

Benefits

• Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
• Flexible working hours
• Work From Home Opportunities + we’ll pay for any equipment you need to do your job
• 24 days holiday a year, plus bank holidays
• Employee Assistance Programme
• Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
• Learning budget of £1,000 a year
• Aviva Pension Scheme + 4% Employer Contribution
• Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
• 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
• 3 months of secondary caregiver leave at 100% pay
• Unum Life Insurance
• Access to fertility and family‑forming health benefits via Fertifa
• Abellio Season Travel Tickets + Cycle‑to‑Work Scheme

You have a proven track record of building and applying AI for teams. You can point to agents, automations, or AI‑driven workflows you’ve built and shipped that others came to rely on, ideally for a marketing or content team with people and stakeholders in the mixYou bring martech literacy and can run a rigorous tooling selection process. This means familiarity with the tooling, integrations, data, and vendors that make up a marketing tech stackYou’re comfortable building and integrating AI in a regulated or high‑governance environment. You design for data protection, compliance, and the right human controls from the start, not as an afterthoughtYou have strong programme leadership. You’ve led cross‑functional programmes or workstreams end to end, sequencing the work, managing dependencies and risk, keeping stakeholders aligned, and driving delivery to a successful outcome (including picking up work already in flight)You’re a first‑principles and systems thinker who can break down a complex, ambiguous problem, design how the parts fit together, and build a solutionYou’re a self‑starter who thrives in ambiguity and in complex, stakeholder‑heavy environments, working with individuals at all levels to get things doneYou have a working understanding of marketing and how content and creative are produced. You know what “good” needs to look like and how to build the right guardrails around itYou possess excellent communication skills, translating between the business need and the technical detail so everyone’s working to the same pictureNot ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don’t have everything that’s listed just yet.