Martech Specialist, AI Deployment New London

Monzo; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

£1,000 learning budget per year

Job summary

Monzo is seeking an experienced Martech Specialist (AI deployment) to lead AI-driven scaling of content and tools within our Martech team. You’ll build AI agents, drive secure system integrations, and enable broader AI adoption across a regulated financial-services business.

Hybrid London-based role reporting to the Director of Martech & AI. You’ll manage complex, cross-functional workstreams, translate business goals into actionable delivery, and champion rigorous governance and data protection

Qualifications

• Experience building AI for teams, especially marketing/content teams.
• Led cross-functional programmes end-to-end, sequencing work and managing dependencies.
• Able to break down complex problems into fundamentals and design scalable solutions.
• Self-starter who thrives in ambiguity and stakeholder-heavy environments.
• Understanding of marketing content production and guardrails around quality.

Responsibilities

• Programme management: translate goals into actionable work and coordinate across stakeholders.
• Build AI agents to automate content production with governance and human-in-the-loop.
• System integration and governance: connect AI/agents with martech stack and data in a regulated environment.
• Creative AI tooling: discovery, testing, and selecting tools to raise quality and scale.
• Tooling selection and RFP: lead evaluation and recommendations for Marketing tooling including DAM systems.
• AI adoption across the business: promote AI-driven solutions beyond the programme.

Skills

AI deployment

Programme leadership

First-principles thinking

Stakeholder management

Martech literacy

Regulated environment awareness

Communication skills

Marketing content knowledge

Tools

Claude

DAM system

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo

We're looking for an experienced and highly capable Martech Specialist (AI deployment) to join our growing marketing technology team. In this role, you will play a key part in shifting us from AI as a productivity tool to AI as a core part of how our marketing team operates to hit its outcomes. You will lead the workstreams and build agents to transform how we produce content at scale, while supporting the adoption of AI applications more broadly across the business. Throughout, you'll unlock new AI capabilities and the systems integrations that make them work within the guardrails of a regulated, financial-services environment.

This is a role for a first-principles and systems thinker: someone who can break a complex problem down to its fundamentals, design how the pieces fit together, and build. You'll be a self-starter who thrives in ambiguity, and you'll be excellent at navigating a complex, stakeholder-heavy environment to get things done.

This role reports to the Director of Martech & AI and sits within the Martech team, part of the Growth Collective. This is a 12-month fixed-term opportunity.

What you’ll be involved in:

Programme management:

Leading our content scaling programme including translating goals into sequenced, actionable work, driving delivery, and coordinating owners and stakeholders across a complex environment.

Building AI agents:

Designing and building AI agents (using tools like Claude) to transform how we produce and scale content. This means turning repeatable, manual work into reliable, well-governed automated flows, with clear judgement on where a human stays in the loop.

Systems integration and governance:

Connecting AI and agents into our martech stack and data to unlock new capabilities. This means building the integrations that make them work, and doing it safely in a regulated, financial-services environment (i.e. with data protection, compliance, and the right controls built in).

Creative AI tooling:

Running discovery on creative AI tooling. This means assessing what's out there, testing what fits, and identifying where it can raise the quality and scale of our creative output.

Tooling selection and RFP:

Running RFPs for Marketing tooling, particularly for a Digital Asset Management (DAM) system. This means driving a rigorous selection process from requirements through vendor evaluation to a clear, well-justified recommendation.

AI adoption across the business:

Championing the adoption of AI-driven solutions beyond the programme, including helping other teams understand and apply AI, and sharing what works.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

This role can be offered in a hybrid approach, working from our London office and home.

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks

This is for you if:

• You have a proven track record of building and applying AI for teams. You can point to agents, automations, or AI-driven workflows you've built and shipped that others came to rely on, ideally for a marketing or content team with people and stakeholders in the mix.
• You have strong programme leadership. You've led cross-functional programmes or workstreams end to end, sequencing the work, managing dependencies and risk, keeping stakeholders aligned, and driving delivery to a successful outcome (including picking up work already in flight).
• You're a first-principles and systems thinker who can break down a complex, ambiguous problem, design how the parts fit together, and build a solution.
• You're a self-starter who thrives in ambiguity and in complex, stakeholder-heavy environments, working with individuals at all levels to get things done.
• You have a working understanding of marketing and how content and creative are produced. You know what "good" needs to look like and how to build the right guardrails around it.
• You bring martech literacy and can run a rigorous tooling selection process. This means familiarity with the tooling, integrations, data, and vendors that make up a marketing tech stack.
• You're comfortable building and integrating AI in a regulated or high-governance environment. You design for data protection, compliance, and the right human controls from the start, not as an afterthought.
• You possess excellent communication skills, translating between the business need and the technical detail so everyone's working to the same picture.

This process should take around 3-4 weeks – your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage