MarTech Program Manager – Transformation & Delivery

Milestone Technologies, Inc.; Greater London; On-site; GBP 110,000 - 150,000; Full time

Job summary

Milestone Technologies, in partnership with Paysafe, seeks a MarTech Program Manager to drive transformation across marketing tech and CRM platforms in London. The role focuses on consolidating platforms, leading end-to-end delivery, and delivering measurable business outcomes.

You will coordinate cross-functional teams, manage dependencies, and ensure governance and accountability while delivering cost-efficient digital engagement improvements.

Qualifications

• Proven experience managing complex technology transformation programmes.
• Strong understanding of the MarTech ecosystem and marketing automation.
• Experience delivering platform consolidation and migrations.

Responsibilities

• Lead strategic MarTech transformation with measurable outcomes.
• Drive end-to-end programme delivery across cross-functional teams.
• Coordinate migration readiness, testing and cutover planning.
• Establish governance and regular executive reporting.
• Balance budgets, risks and vendor dependencies to deliver value.

Skills

MarTech transformation

Marketing automation

CRM platforms

Stakeholder management

Program governance

Tools

Salesforce Marketing Cloud

Pardot

Marketing Cloud Advanced

Platform consolidation

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

MarTech Program Manager – Transformation & Delivery

Location: London, UK

Function: Technology – Salesforce & CRM Centre of Excellence

About Paysafe

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, online trading, retail, travel and hospitality sectors.

With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods.

With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

About The Role

We are looking for an experienced MarTech - Program Manager to join our Technology organisation and play a pivotal role in delivering Paysafe's marketing technology and digital transformation agenda.

This is not a traditional project management role focused on managing individual projects or tracking milestones. It is a high-impact transformation delivery role, responsible for orchestrating a portfolio of strategic initiatives that will modernise Paysafe's marketing technology landscape, consolidate fragmented platforms and enable more intelligent, scalable and personalised customer engagement.

You will work at the intersection of Marketing, Product, Technology and Operations, leading complex programmes spanning marketing automation, customer and product communications, website modernisation and platform migrations.

A key focus for 2027 will be the consolidation of multiple legacy marketing and communications platforms into a more unified ecosystem, leveraging Salesforce Marketing Cloud Advanced and associated technologies to simplify our architecture, reduce operational costs and improve the customer and merchant experience.

You will be accountable for establishing delivery plans, coordinating internal and external teams, managing dependencies and risks, and ensuring strategic investments deliver tangible commercial and operational outcomes.

The role is best suited to a proactive, commercially minded programme leader who thrives in complex technology environments, can confidently challenge stakeholders, and brings the structure, urgency and accountability needed to turn ambitious transformation plans into delivered business value.

What To Expect

Lead strategic MarTech transformation

• Own and coordinate the delivery of Paysafe's 2027 MarTech transformation portfolio, ensuring alignment with business priorities, investment commitments and measurable outcomes.
• Drive the consolidation and migration of fragmented marketing and communications platforms, including B2C & B2C platforms including Salesforce Marketing Cloud, Pardot and legacy product communications technologies.
• Manage delivery initiatives involving Salesforce Marketing Cloud Advanced, customer data platforms, marketing automation, journey orchestration and digital engagement capabilities.
• Coordinate the rationalisation of existing product communications platforms, including GCS, Mandrill/Mailchimp, SendGrid and StrongMail, ensuring appropriate migration, integration and decommissioning plans.
• Support the modernisation of Paysafe's global websites, including localisation, automated translation, AI-enabled customer engagement, continuous optimisation and experimentation.

Drive end-to-end programme delivery

• Translate strategic initiatives and investment business cases into executable delivery roadmaps, workstreams, milestones, resource plans and measurable success criteria.
• Manage multiple concurrent initiatives, ensuring clear accountability for scope, budget, timelines, dependencies, risks and delivery outcomes.
• Coordinate cross-functional delivery teams across Marketing, Product, Engineering, Architecture, Data, Security, Privacy, Procurement and external technology partners.
• Establish effective programme governance, providing clear executive-level reporting on progress, financial performance, risks, decisions and dependencies.
• Proactively identify and resolve delivery blockers, escalating material risks early and driving decisions at pace.
• Manage vendor dependencies, contractual milestones and third-party delivery commitments, ensuring suppliers remain accountable for their deliverables.
• Coordinate migration readiness, testing, business acceptance, cutover planning and post-implementation stabilisation to minimise business disruption.

Deliver measurable business value

• Ensure technology investments translate into measurable outcomes, including platform cost reduction, operational efficiencies, improved marketing effectiveness and revenue growth.
• Establish baselines and track the realisation of benefits associated with platform consolidation, automation and digital engagement.
• Work closely with Finance, Marketing and Product to provide transparency on investment utilisation, forecast expenditure and realised benefits.
• Identify opportunities to simplify the technology landscape, reduce technical debt and accelerate time to value.
• Champion scalable, reusable solutions that support Paysafe's long-term digital engagement and customer experience strategy.

Enable cross-functional alignment and continuous improvement

• Act as a trusted delivery partner to senior stakeholders, maintaining alignment between business objectives, technology decisions and delivery priorities.
• Build strong relationships across Marketing and Technology, ensuring clear ownership of decisions, requirements and business readiness.
• Support the adoption of new platforms and capabilities through structured change management, training, operational handover and adoption planning.
• Continuously improve delivery practices, governance and reporting to increase predictability, transparency and execution speed.

To be successful you need to have

• Proven experience managing complex technology transformation programmes, preferably within marketing technology, CRM, digital platforms or enterprise applications.
• Strong understanding of the MarTech ecosystem, including marketing automation, campaign management, customer journeys, digital communications and customer data platforms.
• Experience delivering platform consolidation, application migration, systems integration or legacy technology decommissioning initiatives.
• Experience with Salesforce Marketing Cloud, Oracle Responsys, Salesforce Account Engagement (Pardot), or comparable enterprise marketing platforms would be highly advantageous.
• Strong programme and project management capabilities, with a track record of delivering multiple interdependent workstreams across cross-functional teams.
• Experience managing delivery budgets, vendors, technology partners, resource plans and commercial commitments.
• Ability to understand technical architecture, integrations, APIs and data dependencies sufficiently to challenge delivery assumptions and coordinate effective solutions.
• Excellent senior stakeholder engagement and communication skills, including the ability to provide concise, outcome-focused updates to executive audiences.
• Strong analytical and problem-solving skills, with a proven ability to manage ambiguity, competing priorities and complex delivery risks.
• A commercially minded approach, with an understanding of investment governance, business cases, cost optimisation and benefits realisation.
• Confidence to challenge constructively, drive decisions and influence teams without direct reporting authority.
• A proactive, hands-on leadership style with a strong sense of ownership, urgency and accountability.
• Experience working within Agile, hybrid or structured programme delivery environments.

Additional Advantages

• Experience in financial services, payments, fintech or another regulated industry.
• Exposure to Salesforce Data Cloud (Data 360), Marketing Cloud Advanced, Experience Cloud or enterprise CMS platforms.
• Experience delivering AI-enabled marketing, personalisation, customer self-service or digital experience initiatives.
• Relevant programme management qualifications, such as PMP, PRINCE2, MSP or Agile certifications.

What Success Looks Like

Success in this role will be measured by the ability to:

• Deliver committed 2027 MarTech initiatives against agreed scope, investment and delivery milestones.
• Successfully migrate and consolidate legacy marketing and product communications platforms with minimal business disruption.
• Improve delivery predictability, transparency and cross-functional accountability.
• Demonstrate measurable progress against technology cost reduction, platform simplification and operational efficiency targets.
• Enable the adoption of scalable marketing and digital engagement capabilities that support customer experience and revenue growth.
• Establish a sustainable delivery foundation for Paysafe's longer-term MarTech transformation roadmap.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.