Markets Technology Specialist II

Aztec Services (Jersey) Limited; Saint Helier; Hybrid; GBP 65,000 - 105,000; Full time

Benefits offered by this job

Discretionary bonus

Flexible hybrid working

Work abroad up to 3 weeks

Generous holiday allowance

Pension scheme

Private medical insurance

Life assurance

Worldwide travel insurance

Health and wellbeing programmes

On-site parking

Job summary

Aztec Group is seeking a mid-level Markets Technology Services Manager to join a cross-jurisdictional team supporting eFront platforms. The role involves hands-on configuration, enablement, onboarding funds, and reporting for private markets applications.

You will coach staff, coordinate with vendors, and drive continuous improvement in a hybrid UK/Jersey setup. Based in Southampton or Jersey, the role requires leadership experience and strong technical skills in FrontInvest (Debt/Consolidation)

Qualifications

• Minimum 5 years’ experience supporting private equity eFront products in a financial services context.
• Experience in reporting tools and financial calculations is essential.
• Leadership and coaching of junior team members is required.

Responsibilities

• Provide support to business functions to drive system and process improvements.
• Assess SRs, obtain approvals, and manage recharge or internal costs.
• Scope and support large system enhancements with project alignment.
• Triages SRs and incidents, diagnosing data or user issues.
• Coordinate weekly BAU, CIR, projects, migrations and onboarding.
• Assign tasks to team members to meet SLAs and deliverables.
• Ensure changes follow change control processes and approvals.
• Mentor peers and organise training with the Aztec academy.

Skills

eFront experience

Report writing

People management

Accounting knowledge

Project coordination

Education

Bachelor’s degree (IS/CS/Finance)

Tools

T-SQL

SAS

Front Reports

MS Excel/macros

Job description

At Aztec, we’re committed to building and nurturing a diverse and inclusive workforce where everyone feels valued, respected, and able to grow. We know that different backgrounds, perspectives, and experiences strengthen our business and we welcome applications from all individuals. So, if your experience doesn’t exactly match with every part of the job description, but you are excited about the role, we would still like to hear from you. If you are passionate, curious, innovative and data driven, you could still be a good fit.

About the role

Reports to Senior Manager - Markets Technology Services This is a mid-level technical role supporting Aztec’s Markets Technology eFront applications platforms. The successful candidate will be an already established manager and will work as part of a cross-jurisdictional team providing system support, configuration, and technical enablement across Aztec’s eFront private markets applications. The role requires hands‑on experience with eFront Invest, Investment Café and eFront Debt and will contribute to business‑critical activities including investor onboarding, fund administration, accounting, and reporting, processes. The successful candidate will also be expected to work across a broader landscape including automation and integration tooling. You will support business and people growth, assisting with coaching team members, and collaborating across the business to enable Aztec's future ambitions. These are exciting times across the group, significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its own journey. At Aztec Group, we credit our technology as one of the core ingredients to our award‑winning outsourced solutions. Our strategy is to deliver a market‑leading, outsourced solution to our clients, shaped by the elixir of the Aztec Group and driven by our shared values. These shared values guide how we behave and work – together, and with our clients, stakeholders and the wider communities in which we live. Based at either our Southampton, UK or Jersey, CI office, you will enjoy a hybrid work model where you will be expected to work from the office at least twice per week but full time whilst in probation.

Key Responsibilities and Duties

• Provide support to various business functions to drive system and process improvements and ensuring the timely and accurate investigation and resolution of issues.
• To ensure that all Service Requests (SR) are assessed, and business approval is sought wherever an issue requires significant amounts of time to resolve so that we can determine whether the request is appropriate, and if so whether it will be recharged to the client or the cost be borne by the business.
• Provide scoping / support with requirement gathering on larger system enhancements and projects to assist the appropriate direction of development in line with team and business best practices.
• Provide triage to SRs and incidents to ascertain if the matter has been raised correctly, if any additional information is required, determine whether the issue appears to be data / user related and assess the complexity to assist MTS team in Business as Usual (BAU) allocations, or whether to pass to the operational support team.
• Work with other MTS managers to set weekly resourcing of BAU, Continuous Improvement Requests (CIR), projects, migrations and onboarding and communicate this to the team.
• Allocation of tasks to junior and senior team members to be processed each day to support business SLAs and prompt deliverables.
• Ensure that any system developments, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deployment.
• Review changes raised to ensure completeness and accuracy before being submitted for approval, supporting more junior team to rectify and improve quality going forward.
• For any SRs that are identified as core system developments that would affect multiple clients are in line with the rollout procedures and regression processes and are tracked to release.
• To provide guidance and mentorship to develop peers, junior and senior members of staff with assistance of their deliverables.
• Identify and organise training and user guidance to CFTs and other stakeholders where relevant, coordinating with the operational support team and the Aztec academy.
• Liaise with third party vendors and support teams in project initiation, scoping, development, and issue resolution.

Skills, Knowledge & Expertise

• It's essential you have a minimum of 5 years’ experience supporting the Private Equity suite of eFront products (FrontInvest (Debt and Consolidation), Investment Cafe), in a financial services context preferable
• Knowledge of report writing tools such as TSQL, SAS, Front Reports, MS Excel (including macros)
• Proven people management experience is essential, including managing the training and development of more junior team members
• Accounting experience and/or accounting qualification preferable
• Experience within a Project Management environment, including co-ordination and planning of actions and resources
• Bachelor’s degree in Information Systems, Computer Science, Finance, or a related discipline is preferred
• Certifications in ITIL, data analytics, or automation tools desirable

Personal Attributes

• Analytical thinker with excellent attention to detail and structured problem‑solving ability
• Strong internal and external communication skills, with the ability to work across functional teams and jurisdictions
• Adaptable, self-driven, and delivery-focused – able to manage competing priorities and deadlines
• Willingness to learn new systems and contribute to continuous improvement

Benefits

In addition to a competitive salary, here are some examples of the benefits that we may offer for our permanent roles:

• Discretionary bonus scheme
• Flexible, hybrid working
• Ability to work abroad for up to 3 weeks per annum
• Generous holiday allowance
• Pension scheme
• Private medical insurance, including eye care
• Life assurance (death in service and critical illness benefit)
• Worldwide travel insurance
• Health and wellbeing programmes
• On-site parking

Company Culture

With an ambitious vision for further growth, we’re always on the lookout for bright individuals to join our journey. Progress your career with a company that will support you every step of the way. At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career. We’re an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle. Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose. Join us and discover what makes us the bright alternative.