Marketing Services BPO Manager

Visa; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Visa is seeking a Business Planning and Operations Manager to strengthen commercial, financial and operational discipline across Europe Marketing Services. You will deliver trusted performance insights, governance, pricing support and workforce planning, while automating reporting and enhancing data quality.

The role requires strong analytical and communication skills, experience with FP&A, Excel and Power BI, and the ability to translate complex data into clear actions for leadership in a

Qualifications

• Experience in business operations or FP&A, consulting or analytical roles.
• Strong analytical and problem-solving skills with attention to detail.
• Proficient in financial concepts: revenue, cost, margin and forecasting.
• Advanced Excel and PowerPoint for executive analyses and presentations.
• Excellent written and verbal communication and stakeholder management.
• Experience with CRM, pipeline, reporting or workforce planning tools is preferred.
• Experience with Power BI or AI-enabled tools is preferred.

Responsibilities

• Maintain revenue, margin, pipeline and headcount views; compare against plan; prepare management reviews.
• Support Europe pipeline rhythm and improve VPC data quality; reconcile forecasts; handle variances and data gaps.
• Support pricing reviews and financial modelling; validate revenue and margin assumptions; monitor pricing exceptions.
• Maintain the consolidated workforce plan; reconcile headcount, vacancies and recruitment status; highlight capacity gaps.
• Standardise and automate priority reporting and data-consolidation; document processes; support new systems adoption including AI tools.
• Coordinate inputs across clusters; facilitate governance forums; translate financial data for non-finance audiences; track owners and deadlines.

Skills

Analytical skills

Financial modelling

Excel

PowerPoint

Stakeholder management

CRM systems

Tools

Power BI

Automation tools

CRM software

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

The Business Planning and Operations Manager will strengthen the commercial, financial and operational discipline supporting Europe Marketing Services. The role will provide trusted performance insight, improve pipeline and forecast governance, support pricing and margin management, maintain workforce-planning data, and simplify recurring reporting through automation.

Working across Marketing Services, Finance, HR, VCA, Sales and Global teams, the Manager will translate complex data into clear actions for leadership. The successful candidate will combine strong analytical and financial capability with excellent communication, stakeholder management and process-improvement skills.

Responsibilities

• Business performance and reporting: Maintain an integrated view of revenue, margin, pipeline, workforce, risks and opportunities; analyse performance against plan and forecast; prepare concise materials for business reviews, Outlooks and AOP.
• Pipeline and VPC governance: Support the Europe pipeline rhythm; improve VPC data quality and completeness; reconcile VPC, Finance and cluster forecasts; coordinate resolution of material variances, stale opportunities and missing data.
• Commercial and financial governance: Support pricing reviews and financial modelling; validate revenue, cost, funding and margin assumptions; monitor pricing exceptions and elevate risks that may affect profitability.
• Workforce and resource planning: Maintain the consolidated workforce plan; reconcile headcount, vacancies, approved roles, recruitment status and cost centres; highlight capacity gaps and support resource-prioritisation decisions.
• Process improvement and automation: Standardise and automate priority reporting and data-consolidation activities; document processes, definitions and controls; support adoption of new systems and AI-enabled ways of working.
• Stakeholder management: Coordinate inputs and actions across clusters and functions; facilitate governance forums; translate financial and operational information for non-finance audiences; maintain clear owners, deadlines and escalation points.

Qualifications

• Experience in business operations, commercial finance, FP&A, consulting, sales operations, marketing operations or a related analytical role.
• Strong analytical and problem-solving skills, with attention to detail and confidence working with complex datasets.
• Good financial and commercial acumen, including revenue, cost, margin and forecasting concepts.
• Advanced Excel and PowerPoint skills, with the ability to create clear executive-level analysis and presentations.
• Strong written and verbal communication, stakeholder management and project-management skills.
• Ability to manage multiple priorities and deliver high-quality work in a fast-paced, matrixed environment.
• Experience with CRM, pipeline, reporting, workforce-planning or financial-planning tools is preferred.
• Experience with Power BI, automation or approved generative AI tools is preferred.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.