Marketing Operations Manager - Fixed-Term Contract

Confidential; East Grinstead; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid/Office flexibility up to 50/50

Pension

Healthshield Cash Plan

25 days' holiday

Birthday leave

On-site parking

Employee awards

Job summary

ILG is seeking a Marketing Operations Manager for a 6-month fixed-term contract in East Grinstead. The role focuses on owning HubSpot CRM/Marketing Hub, automating processes, and delivering reliable marketing data to drive pipeline growth.

You will work with Marketing and Sales to optimize lead tracking, attribution and reporting, enabling smarter decisions and efficient campaigns. Hybrid work may be considered after probation.

Qualifications

• Strong practical experience with HubSpot CRM and Marketing Hub.
• Experience with marketing automation, workflows and lead scoring.
• Understanding of attribution and lead tracking.
• Strong analytical and data management skills.
• Excellent attention to detail.
• Experience working with Sales on lead management.
• Proactive, organized and solutions-focused.
• Understanding GDPR and email marketing compliance.

Responsibilities

• Own and optimise HubSpot CRM and Marketing Hub.
• Build and improve marketing automation, workflows and nurture journeys.
• Ensure leads are tracked from first touch to customer.
• Manage lead scoring, lifecycle stages and marketing attribution.
• Keep marketing data clean and reliable.
• Create dashboards and reporting with insights.
• Support campaigns with segmentation, lists and automation.
• Look for smarter ways to improve processes and reduce manual activity.

Skills

Lead scoring

Marketing automation

Data analysis

Sales collaboration

GDPR awareness

Attention to detail

Tools

HubSpot CRM

HubSpot Marketing Hub

Job description

Marketing Operations Manager - Fixed-Term Contract
East Grinstead, West Sussex
£50,000 per annum (pro rata)
Monday - Friday, 40 hours a week, worked 9am - 6pm

About us

An award-winning, market-leading 3 PL (third-party logistics provider), ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed.

We are a people business, investing in training and development, recognising and rewarding our people's achievements and creating opportunities for them to progress within our business. If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role

As Marketing Operations Manager, you'll be at the heart of how our marketing activity works, making sure our systems, data and processes are set up to deliver results.

You'll take ownership of HubSpot CRM and Marketing Hub, ensuring leads are tracked effectively, automation runs smoothly, and we have clear insight into how marketing is contributing to our pipeline and growth.

Working closely with Marketing and Sales, you will:

• Own and optimise HubSpot CRM and Marketing Hub
• Build and improve marketing automation, workflows and nurture journeys
• Ensure leads are tracked accurately from first touch through to customer
• Manage lead scoring, lifecycle stages and marketing attribution
• Keep marketing data clean, accurate and reliable
• Create dashboards and reporting that turn data into useful insights
• Support campaigns with segmentation, lists and automation
• Look for smarter ways to improve processes and reduce manual activity

Please be aware that this is a 6-month Fixed-Term Contract.

What we are looking for

We're looking for someone who loves making marketing systems work smarter and can turn data into meaningful insight.

You'll ideally have:

• Strong practical experience with HubSpot CRM and Marketing Hub
• Experience with marketing automation, workflows and lead scoring
• A good understanding of attribution and lead tracking
• Strong analytical and data management skills
• Excellent attention to detail
• Experience working with Sales on lead management
• A proactive, organised and solutions-focused approach
• An understanding of GDPR and email marketing compliance

Benefits

• Discretionary company bonus scheme
• Following successful probation period, the opportunity for hybrid working in line with ILG policy up to 50/50 remote/office working
• Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
• 25 days' holiday (plus Bank Holidays)
• Birthday leave
• Free on-site parking, with electric car charging at certain locations
• Range of employee awards
• Regular social events
• Employee assistance programme to promote mental health and wellbeing
• Cycle to work scheme
• Enhanced maternity and paternity leave

Job Application Requirements

• Right to Work in the UK & Basic DBS Check - You must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References - We reserve the right to request two or more references to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language - You must be able to work in English, enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

Please be aware, we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive, we may close this advert ahead of the advertised closing date.

For more information about our company or employee benefits, please visit our website.