Marketing Customer Communications Specialist (12 month FTC)

Ayvens; Slough; On-site; GBP 25,000 - 32,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Marketing Customer Communications Specialist für eine 12-monatige Festanstellung. In dieser Rolle sind Sie verantwortlich für die Verwaltung der Kundenkommunikation über verschiedene Kanäle und die Verbesserung der Kommunikationsbibliothek. Sie arbeiten eng mit verschiedenen Stakeholdern zusammen, um sicherzustellen, dass die Kommunikation den Unternehmensrichtlinien entspricht und die Kundenbedürfnisse erfüllt. Wenn Sie eine Leidenschaft für Kundenkommunikation haben und in einem innovativen Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Starke schriftliche Kommunikationsfähigkeiten und Erfahrung im Copywriting.
• Erfahrung in einer Kommunikations- oder Marketingrolle ist bevorzugt.

Responsibilities

• Verwalten der Ausführung von Kundenkommunikationen über alle Kanäle.
• Entwicklung eines tieferen Verständnisses der Kunden durch Verbesserung der Kommunikation.

Skills

Schriftliche Kommunikation

Projektmanagement

Stakeholder-Engagement

Microsoft Office (Word, Excel, MS Teams)

Adobe Software

Education

A-Level Englisch oder gleichwertige Ausbildung

Job description

Marketing Customer Communications Specialist (12 month FTC)

Join to apply for the Marketing Customer Communications Specialist (12 month FTC) role at Ayvens.

Role

We are seeking a Marketing Customer Communications Specialist (12 month FTC) to join our dynamic team, offering a salary of £25,000 - £32,000 (depending on experience) in a 12-month fixed-term contract role. In this role, you will:

1. Manage the execution of customer communications across all channels (driver, client, and partner) while ensuring alignment with Ayvens' tone of voice.
2. Maintain and enhance our communications library to support our customer service strategy and business objectives through regular review and improvement.
3. Develop a deeper understanding of our customers by improving communications at all journey touchpoints in compliance with FCA regulations.

Key Accountabilities

As a Marketing Customer Communications Specialist, you will:

1. Write and amend transactional message content for customers, collaborating closely with process owners and subject matter experts.
2. Oversee the end-to-end process of executing customer communications, ensuring full sign-off and distribution in partnership with customer data colleagues.
3. Maintain the communications library for all communications and templates, regularly reviewing them with business owners in line with company policy.
4. Drive improvements in communications by transitioning to digital formats, including email communications and website updates, in collaboration with the digital marketing team.
5. Support the business with ad hoc requests for external communications and amendments.
6. Serve as the point of contact for tone of voice and brand guidelines across the business.

Competencies

To succeed in this role, you should possess:

1. Strong written communication skills and copywriting expertise.
2. Excellent organisational skills and project management capabilities.
3. Strong interpersonal skills with the ability to engage stakeholders at all levels.
4. The ability to thrive in a fast-paced, dynamic environment, managing multiple projects simultaneously while meeting tight deadlines.

Skills and Experience Required/Desirable

Requirements include:

• Working knowledge of core Microsoft applications (Word, Excel, MS Teams).
• Familiarity with Adobe software.
• Previous experience in the leasing business (preferably with ALD or LeasePlan) is desirable.
• Knowledge of regulated financial services is a plus.
• Experience in a communications or marketing role is preferred.
• A-level English or equivalent education is desirable.

Values and Culture

At Ayvens, we value:

• Collaboration: Focusing energy and talent on collective success.
• Curiosity: Proposing new ideas and contributing to the change process.
• Authenticity: Acting ethically and with courage.
• Commitment: Engaging and demonstrating consideration for others.

Why Join Us?

We foster a culture of innovation and collaboration. If you are passionate about customer communications and want to make a meaningful impact, we would love to hear from you!

About Ayvens

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management, and multi-mobility solutions. We are committed to sustainable mobility and digital transformation, guided by principles of authenticity, curiosity, commitment, and collaboration. Join us as we lead the industry towards large-scale adoption of sustainable mobility and help our customers succeed.