Marketing CRM Account Manager

The Access Group; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company in business software is seeking a Marketing CRM Account Manager in London. The role focuses on enhancing customer relationships through expert CRM support and digital marketing insights. Offer includes a competitive salary along with a flexible working environment and additional holiday benefits.

Benefits

25 days holiday

Matched pension scheme

Charity day allocated

Qualifications

• Experience in managing client relationships, advising on CRM and digital marketing strategies.
• Ability to analyze data and advocate for client needs.

Responsibilities

• Develop strong relationships with key clients and stakeholders.
• Provide support and education on CRM software and best practices.
• Identify opportunities for account growth and improvements.

Skills

CRM Knowledge

Digital Marketing

Data Analysis

Education

Degree in Marketing or related field

Tools

CRM Software

Excel

Job description

Join to apply for the Marketing CRM Account Manager role at The Access Group

Join to apply for the Marketing CRM Account Manager role at The Access Group

Direct message the job poster from The Access Group

Talent Acquisition Manager at The Access Group

Marketing CRM Account Manager

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.
About you:
As a CRM Senior Consultant, you provide proactive support and manage the requirements of key stakeholders on a daily basis. You have a solid understanding of the client's overall data structure and the associated activities implemented to drive additional visits and spending. You also stay informed about the broader macro environment in which your clients operate, enabling you to advise on new activities that will enhance CRM results.
Building strong relationships with multiple stakeholders for each client, as well as with the Projects Delivery team, is essential to ensure both day-to-day operations and projects are successfully delivered.
Day-to-day, you will:
• Form first-class relationships with key stakeholders (internal and external) so they see us as a partner and the go-to person for help in all things customer data
• Proactively support stakeholders, for example, advising on campaign best practice, multi-channel customer engagement, loyalty mechanics, setting up audiences to target customers, validating data queries and campaign results
• Provide client education and training around the use of the CRM software
• Troubleshoot implementation issues to ensure a smooth transition from the build phase to everyday usage
• Support the wider CRM team to ensure there is cross learning on best practice
• Review CRM performance on a regular basis so the client fully understands the benefit of using the software and the benefit to it delivers.
• Identify opportunities to promote additional modules and or services to actively grow the account for each client.
• Actively participate in identifying ways to improve processes and the core software, so we have a process of continuous improvement
• Multi-task- no two clients are the same and whilst you won't have dozens to manage you will need to be able to prioritise their requirements to ensure we deliver the right things at the right time.
• Assist the product team with developing system and training documentation
• Responsible for managing the work of Account Executives or Junior Account Managers within their team.

Your skills and experiences might also include:
• Knowledge in CRM and digital marketing is key as we are experts in all things customer data and digital engagement
• A working knowledge of excel and being comfortable working with numbers is important as data is at the heart of what we do!
• Ideal candidate will either come from an agency background or a role where they manage multiple projects at once
• Experience managing others is advantageous as is commercial experience.
What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Advertising Services

Referrals increase your chances of interviewing at The Access Group by 2x

Get notified about new Marketing Specialist jobs in London, England, United Kingdom.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 days ago

Media Manager - L'Oreal Paris, Makeup & Skincare

London, England, United Kingdom 1 week ago

Marketing & Communications Assistant, BBC Proms

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

Marketing & Events Coordinator Full Time Park Lane

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 weeks ago

Influencer Marketing and Community Coordinator

London, England, United Kingdom 2 weeks ago

Kingston Upon Thames, England, United Kingdom £50,000.00-£55,000.00 11 hours ago

London, England, United Kingdom 1 week ago

Brand Marketing Manager, International Originals Marketing

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

Social Media and Influencer Marketing Manager

London, England, United Kingdom 4 days ago

Business Support Coordinator (Marketing)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London Area, United Kingdom £25,000.00-£30,000.00 13 hours ago

London, England, United Kingdom £25,000.00-£28,000.00 15 hours ago

Hammersmith, England, United Kingdom 7 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.