Marketing & Communications Officer

Tynedale Hospice at Home; Hexham; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Tynedale Hospice at Home in Hexham is seeking a Marketing & Communications Officer to help bring our new 10-year brand and strategy to life. You will produce content, run channels and support campaigns that raise our profile and engage supporters day in, day out.

Working with the Marketing & Communications Manager, you’ll translate brand guidelines into social posts, newsletters, website updates and event materials, while balancing creative production with data-driven improvements in a hands-on,

Qualifications

• 1-3 years’ experience in marketing, communications or digital content roles.
• Strong writing and editing skills, with the ability to craft clear, supporter-focused copy.
• Practical experience with social media, email platforms and website CMS.
• Basic graphic or video editing skills (Canva or similar).
• Comfortable using analytics tools and data to improve content performance.
• Well organised, with great attention to detail and the ability to juggle multiple priorities.
• Be part of a defining chapter for the Hospice, as we roll out a new brand and 10-year strategy.
• Hands-on variety - no two days the same, with real ownership of the channels you run.
• Close support and mentoring from our Marketing & Communications Manager, plus room to grow your skills.
• Flexible, collaborative working in a small, friendly team.
• Meaningful, direct impact on patients and families across our community.

Responsibilities

• Supporting delivery of our marketing & communications plans and fundraising campaigns across digital, print and community channels.
• Producing engaging content: social posts, email copy, website updates, case studies, newsletters, basic graphics and short videos.
• Managing day-to-day social media channels - scheduling posts, monitoring engagement and responding to enquiries.
• Editing website content, keeping it accurate and SEO-friendly.
• Supporting email marketing, from list segmentation and campaign set-up to A/B testing and reporting.
• Helping maintain our brand guidelines, tone of voice and templates as we roll out our new brand.
• Helping plan and deliver events, community outreach and supporter-facing materials.

Skills

Experience in marketing

Writing and editing

Social media

Email platforms

Website CMS

Graphic or video editing

Analytics tools

Organisation

Branding

Team collaboration

Planning events

Tools

Canva

Job description

Job title: Marketing & Communications Officer

Location: Hexham - our office is your base, with some hybrid working by agreement.

Hours: Full-time, 37.5 hours per week, with some evening and weekend working

Reports to: Marketing & Communications Manager

Salary £28,000 per annum

Join us as Marketing & Communications Officer at a defining moment for Tynedale Hospice at home. We’re at the start of a new 10-year strategy, with brand development at its heart, and you’ll play a hands-on role in bringing that story to life - producing the content, running the channels and supporting the campaigns that raise our profile and drive vital supporter engagement, day in, day out.

This is a varied, hands-on role, perfect for someone who loves turning ideas into content and details into consistency. Working closely with our Marketing & Communications Manager, you’ll help translate our new brand and strategy into everything we do - from social posts and newsletters to website updates and event materials - and see the direct results of your work in the people and services we’re able to support.

This role is perfect for you if:

• You love creating clear, compelling content that motivates people to act.
• You enjoy the variety of managing multiple channels - social, email, website - day to day.
• You’re happy balancing creative production with keeping an eye on performance data.
• You like being part of a small, collaborative team where your work is seen and valued.
• You want your day-to-day work to add up to something bigger - helping bring a new 10-year brand and strategy to life.

What you’ll be doing:

• Supporting delivery of our marketing & communications plans and fundraising campaigns across digital, print and community channels.
• Producing engaging content: social posts, email copy, website updates, case studies, newsletters, basic graphics and short videos.
• Managing day-to-day social media channels - scheduling posts, monitoring engagement and responding to enquiries.
• Editing website content, keeping it accurate and SEO-friendly.
• Supporting email marketing, from list segmentation and campaign set-up to A/B testing and reporting.
• Helping maintain our brand guidelines, tone of voice and templates as we roll out our new brand.
• Helping plan and deliver events, community outreach and supporter-facing materials.

What we’re looking for:

• 1-3 years’ experience in marketing, communications or digital content roles.
• Strong writing and editing skills, with the ability to craft clear, supporter-focused copy.
• Practical experience with social media, email platforms and website CMS.
• Basic graphic or video editing skills (Canva or similar).
• Comfortable using analytics tools and data to improve content performance.
• Well organised, with great attention to detail and the ability to juggle multiple priorities.
• Be part of a defining chapter for the Hospice, as we roll out a new brand and 10-year strategy.
• Hands-on variety - no two days the same, with real ownership of the channels you run.
• Close support and mentoring from our Marketing & Communications Manager, plus room to grow your skills.
• Flexible, collaborative working in a small, friendly team.
• Meaningful, direct impact on patients and families across our community.