Marketing Cloud Product Manager

Oxfam; England; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working options

Generous pension scheme

Annual leave

Life assurance

Learning and development opportunities

Job summary

A global charity organization in Oxfordshire seeks a Marketing Cloud Product Manager to leverage Salesforce Marketing Cloud for digital supporter communications. The role includes managing email marketing platforms, supporting data integration programs, and collaborating with teams to enhance supporter engagement. Competitive salary and benefits including flexible working options are offered.

Qualifications

• Proven track record of managing and optimizing email marketing platforms.
• Experience in creating automated email marketing journeys.
• Strong capability in managing remote work and collaboration tools.
• Committed to ongoing learning in Salesforce Marketing Cloud.
• Strong communication with internal and external stakeholders.

Responsibilities

• Deliver digital supporter communications using Salesforce Marketing Cloud.
• Support TREC and Oxfam360 programmes for data integration.
• Manage and develop the CRM platform for improved supporter experience.

Skills

Email marketing optimization

Salesforce Marketing Cloud

AMPscript

SQL

Collaboration tools (MS Teams, JIRA)

Stakeholder collaboration

Remote work

JIRA

MS Teams

Tools

JIRA

MS Teams

Job description

Overview

Marketing Cloud Product Manager at Oxfam

Oxfam Oxfordshire, England, United Kingdom

Responsibilities

• Leverage extensive experience and expertise in Salesforce Marketing Cloud to deliver digital supporter communications. By implementing best practices and innovative solutions, the job holder will improve existing processes and practices to drive personalised marketing for income generation and engagement.
• Support two key organisational improvement programmes: TREC (Transformation Roadmap for Engagement CRM) and Oxfam360 (Organisational Data Integration and Management), which aspire to transform the extent to which data are integrated across the organisation and deployed to add value for supporters.
• Be part of the Insights and Intelligence team, who provide actionable supporter insights to improve engagement performance and accelerate growth; manage the day-to-day running and strategic development of the CRM platform (Salesforce) and work with colleagues to identify how using data can improve the experience we deliver to supporters; develop and implement effective supporter segmentation and data selections for engagement activity.

What we are looking for / Qualifications

• Demonstrated ability to manage and optimize email marketing platforms (ideally Salesforce Marketing Cloud), with a proven track record of product management and enhancements that have driven improvements in supporter engagement and operational efficiency.
• Expertise in creating complex, automated email marketing journeys and integrating data from various sources to provide a seamless user experience. Proficiency in AMPscript, SQL, and other relevant coding languages is essential.
• Proven experience in managing remote work, with strong self-discipline and capability in collaboration tools (e.g., MS Teams, JIRA). Ability to communicate and collaborate effectively with team members and stakeholders regardless of location.
• Continuous learning and professional development to stay informed about the latest trends, best practices, and technological advancements in Salesforce Marketing Cloud.
• Comfortable working with a range of internal and external stakeholders.

What we offer

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and other benefits. Learning and development opportunities are provided.

How to apply

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.

Our safeguarding and diversity commitment

Oxfam is committed to safeguarding and preventing any type of unwanted behaviour at work; all staff and volunteers are expected to share this commitment. All offers of employment are subject to satisfactory references and appropriate screening checks, including possible criminal records checks and terrorism finance checks. We participate in the Inter-Agency Misconduct Disclosure Scheme and may request information from previous employers about any findings of sexual exploitation, abuse or harassment during employment. Oxfam GB is a Disability Confident Employer. For alternative submission methods or to discuss an application, contact the recruitment team. We are committed to diversity and gender equality and encourage applicants from diverse backgrounds.

About us

Oxfam is a global community working to end poverty. We value equality, diversity and inclusion across our staff, partners and volunteers, and we strive to become a more diverse workforce to tackle global challenges.