Marketing and Communications Manager

Harts Group; Greater London; On-site; GBP 44,000 - 52,000; Full time

Benefits offered by this job

50% Off Food & Drink

One day WFH

28 days + enhanced holidays

Career development & training

Volunteering day

Cycle to Work

Hospitality Action support

Discount CODE membership

Opportunities to sample openings

Job summary

Harts Group is seeking a Marketing and Communications Manager to lead marketing, PR, and content strategies across El Pastor, El Siete, El Pastor retail & delivery, Quo Vadis, and The Drop Bars in Soho.

The role requires at least 3 years’ hospitality marketing experience, strong copywriting, and the ability to manage multiple brands with consistent tone and visual identity. Expect a hybrid pattern with some evenings/events.

Qualifications

• The candidate will have at least 3 years’ experience, or equivalent experience, managing marketing and communications within the hospitality, food or drinks industry.
• Strong copywriting and marketing skills, exceptional attention to detail, and excellent written and verbal communication are essential.
• The ability to adapt content to different brand voices and styles, alongside experience managing social media channels and planning content, is important.
• Experience working across multiple brands or sites is preferred.

Responsibilities

• Acting as a brand guardian across all Harts Group brands, ensuring brand positioning, guidelines, tone of voice and visual identity are consistently maintained across all channels and materials.
• Creating copy and content for social media, newsletters, websites and campaigns, adapting it to each brand and supporting integrated activity across digital, social, PR and print.
• Working with external design agencies to ensure all creative assets are on-brand, while managing and organising brand assets and content so they are easily accessible to the wider team.
• Supporting restaurant launches, new concepts, seasonal campaigns and key activations, working closely with Operational, Sales and Digital teams.
• Managing day-to-day social media across all Harts Group brands, including Instagram, TikTok and Facebook.

Skills

Marketing strategy

Copywriting

Social media management

Brand management

Communication skills

Event coordination

Job description

Marketing and Communications Manager | Harts Group | Soho, London

We are seeking a brilliant Marketing and Communications Manager with great Hospitality marketing experience to support the Head of Marketing & Sales and wider team in delivering the marketing, PR, communications and content strategy across El Pastor restaurants, El Siete, El Pastor retail & delivery, Quo Vadis, and The Drop Bars, in Soho, London.

Meaningful Benefits at Harts Group

• Marketing and Communications Manager Salary of £44,000 plus potential bonuses
• Monday to Friday role from 09:30am till 18:00pm including one day WFH
• Evenings and Events presence required 2-3 times per month
• 50% Off all Food & Drink across all Harts Group
• Company trips to meet our Top suppliers in Mexico, Spain and across the UK
• Increasing holiday allowance on top of your 28 days paid holidays
• Monthly food & drink tastings to keep your tastebuds busy
• Career development, 1-on-1 coaching and training opportunities
• Enhanced Maternity & Paternity packages
• Access to Stream Platform where you can access your wages early and manage your money
• A paid volunteering day to support our communities and causes that matter to you
• Cycle to Work Scheme
• Access to Hospitality Action to support your wellbeing in and out of work
• CODE membership with amazing discounts in the Hospitality Industry
• Test drive our new openings, you are invited to a brilliant meal with your team
• Working with a great group of individuals where you can be yourself and enjoy your career

The Marketing and Communications Manager role

The candidate will have at least 3 years’ experience, or equivalent experience, managing marketing and communications within the hospitality, food or drinks industry.

Strong copywriting and marketing skills, exceptional attention to detail, and excellent written and verbal communication are essential. The ability to adapt content to different brand voices and styles, alongside experience managing social media channels and planning content, is important.

Experience working across multiple brands or sites is preferred.

The role works closely with the Head of Marketing & Sales, Digital Marketing Manager, Sales Managers and Operational teams, with responsibility for:

• Acting as a brand guardian across all Harts Group brands, ensuring brand positioning, guidelines, tone of voice and visual identity are consistently maintained across all channels and materials.
• Creating copy and content for social media, newsletters, websites and campaigns, adapting it to each brand and supporting integrated activity across digital, social, PR and print.
• Working with external design agencies to ensure all creative assets are on-brand, while managing and organising brand assets and content so they are easily accessible to the wider team.
• Supporting restaurant launches, new concepts, seasonal campaigns and key activations, working closely with Operational, Sales and Digital teams.
• Supporting local marketing activity while maintaining strong overall brand standards.
• Managing day-to-day social media across all Harts Group brands, including Instagram, TikTok and Facebook.
• Building and maintaining monthly and quarterly content calendars, aligned with the PR and communications strategy and key dates including openings, launches, press coverage and awards.
• Planning, creating and scheduling content, working with Operational and Sales teams and freelance photographers or videographers where required.
• Organising and leading photoshoots, content creation, activations and promotional events, and ensuring news, events, press coverage and awards are shared across social channels in a timely and appropriate way.
• Cultivating and maintaining relationships with key media contacts, including journalists, editors and broadcast producers across food, drink, hospitality and lifestyle media.
• Developing and pitching story angles for each brand, securing coverage across print, digital and broadcast, and acting as the first point of contact for routine media enquiries.
• Monitoring media coverage and sentiment, identifying risks and opportunities and keeping the Head of Marketing & Sales informed.
• Coordinating journalist and press visits, tastings and briefings across all sites.
• Managing agreed marketing budgets, monitoring campaign performance and social media insights, and using data to continually improve activity.
• Supporting and developing a Marketing Executive, with regular check-ins and guidance across media relations, social media, copywriting and event coordination.
• Excellent written and verbal English, with the ability to communicate clearly, courteously and professionally.
• Always showing respect, strong team ethic and empathy for colleagues.
• Be the face of a Group known for its warm welcome.

The ideal candidate will be highly organised, conscientious and personable, with the ability to manage multiple projects and deadlines effectively and build strong relationships across the business.

Above all, they will have a passion for food, drink and hospitality, and take pride in delivering high-quality work across a number of distinctive brands.

Harts Group Way

We’re excited to hear from candidates who bring curiosity, commitment, and a passion for Hospitality. We believe in creating an inclusive, diverse, and equal workplace where everyone is valued. In return, we offer competitive salaries, opportunities for career development, and continuous training, all within a supportive and friendly team where camaraderie and mutual respect are at the heart of everything we do.