Market Street Team Leader

Morrisons; Birmingham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Holiday entitlement

Staff discount 15%

Friend/family discount 10%

Career progression

In-store cafe

Free parking

Pension & life cover

Health & wellbeing

MyPerks discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons Market Street Team Leader in Birmingham will lead and support our foodmakers to deliver great service, vibrant counter displays and tasty food for local shoppers every day. You’ll coach your team and multi-skill colleagues across departments, working alongside managers to deliver sales and keep standards high.

You’ll ensure customers are prioritized, lead day-to-day counter operations, drive availability, and maintain food safety and compliance with health regulations.

Qualifications

• Experience leading teams and coaching colleagues for success.
• Strong knowledge of fresh food counters and counter operations.
• Ability to plan workload, manage priorities and analyze department data.
• Commitment to high standards of food safety and customer service.

Responsibilities

• Lead your team to deliver friendly, attentive service across all counters, listening to customer feedback and resolving queries quickly.
• Coordinate day-to-day counter communication, multi-skill colleagues across departments, and coach them to build confidence and high performance.
• Work with managers to deliver sales plans, using product knowledge and active selling to hit targets.
• Maintain high shopkeeping standards, follow production plans to minimise waste and markdowns, and ensure compliance with food safety and health regulations.

Job description

More about the role

Our Market Street counters - from the Deli and Oven Fresh to the Pie Shop, Bakery, Cake Shop, and Fresh to Go - are at the absolute heart of what makes our stores special. As a Market Street Team Leader, you’ll lead and support our foodmakers to deliver great service, vibrant counter displays, and tasty food for our local shoppers every day.

You’ll coach your team, multi-skill colleagues across departments, and work alongside managers to deliver sales and keep standards high.

In this role, you’ll be on hand to:

• Put customers first: Lead your team to deliver friendly, attentive service across all counters, listening to customer feedback and helping resolve queries quickly.
• Lead and support your team: Coordinate day-to-day counter communication, multi-skilling colleagues across departments and coaching them to build confidence and high performance.
• Drive sales and availability: Work in partnership with managers to deliver departmental sales plans, using product knowledge and active selling to build trade and hit targets.
• Keep operations safe and legal: Maintain high shopkeeping standards, follow production plans to minimise waste and markdowns, and ensure full compliance with food safety and health regulations.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

Whether you’re an experienced Team Leader or a skilled counter colleague ready to take the next step, if you care about quality fresh food and great customer service, we'd love to hear from you.

You’ll be the kind of person who:

• Leads and coaches with confidence: Ideally has strong operational knowledge of fresh food counters, with proven experience in leading teams and coaching colleagues for success.
• Builds strong, supportive teams: Creates an encouraging department environment where achievements are recognised, ideas are shared, and everyone feels valued.
• Organises and plans effectively: Able to plan workload efficiently, handle daily priorities smoothly, and analyse department data to spot opportunities with the Market Street Manager.
• Keeps a firm grip on the basics: Takes a practical approach to daily routines, keeping a close eye on stock rotation, date code checking, food safety, and waste reduction.