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Market Research Associate (Scandinavian languages) - Remote

M3

London

Remote

GBP 30,000 - 40,000

Full time

Today

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Job summary

A leading company seeking a Market Research Associate to execute recruitment tasks in Scandinavian regions. You will engage with panel members, ensure monthly registration targets are met, and manage project timelines effectively. Ideal candidates will be fluent in Scandinavian languages and exhibit strong analytical skills.

Qualifications

Fluency in Scandinavian languages and English required.
Detail oriented with excellent analytical and investigative skills.
Ability to exhibit clear and effective communication.

Responsibilities

Execute recruitment tasks for Scandinavian projects.
Build and maintain strong relationships with panel members.
Work across multiple systems to resolve inquiries.

Skills

Fluency in Scandinavian languages

Effective communication

Analytical skills

Detail oriented

Proficient PC skills

Market Research Associate (Scandinavian languages) - Remote

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Company Description

Company Description

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

About The Business Division

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.

Job Description

Essential Duties and Responsibilities:

Including, But Not Limited To The Following

Project Recruitment

Ensure that recruitment tasks assigned for projects in Scandinavia region and any other QQFS assigned markets are fully executed
Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
Scheduling interviews
Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

Ensure that monthly registrations targets are met for Scandinavia region
and any other QQFS assigned markets are fully executed
Execute the allocated panel building initiatives in Scandinavia region
and any other QQFS assigned markets are fully executed
Call new registrants to confirm and update email addresses
Call users to reactivate their accounts
Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
Work with the Project Management team to resolve project specific issues for members/respondents
Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
Investigate fraud respondents and take action based on M3 data quality procedures
Complete the verification process for newly registered members
Complete link testing for online Market Research projects and overlays for qualitative online screeners

Qualifications

Knowledge, Skills, Abilities:

Fluency in Scandinavian languages and English
Exhibit clear and effective communication both verbally and written with diverse audiences
Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
Detail oriented with excellent analytical and investigative skills
Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Project Management
Industries
Market Research

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