Market Research Associate (Danish Speaking) - Remote

QQFS (Qualitative & Quantitative Fieldwork Services); London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading global provider in data-collection services for the healthcare industry is seeking a project recruitment and panel engagement specialist in London. The role requires fluency in Danish and offers an opportunity to apply analytical skills in a dynamic environment. Key responsibilities include executing recruitment tasks, engaging participants, and providing high-quality support to panel members.

Qualifications

• Fluency in Danish and other languages preferred.
• Effective verbal and written communication skills.
• Detail-oriented with excellent analytical abilities.

Responsibilities

• Ensure recruitment tasks for projects are executed.
• Maintain strong relationships with panel members.
• Provide updates to project management on progress.

Skills

Fluency in Danish

Communication

Analytical skills

Tools

Microsoft Office

Job description

Company Description

About M3: A Japanese global leader in providing innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe, with over 5.8 million physician members worldwide through its physician websites, including mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is publicly traded on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets such as the US, UK, Japan, South Korea, and China. In 2020, it was ranked on Forbes’ Global 2000 list. The group offers services in market research, medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices across Japan, UK, France, Germany, Brazil, Sweden, China, USA, South Korea, and India.

About the Business Division:

This role is part of QQFS, a Gothenburg-based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS specializes in data collection for the pharmaceutical and healthcare industry, conducting qualitative and quantitative market research in the Nordics, Benelux, Austria, and Switzerland.

Job Description

Essential Duties and Responsibilities:

Including, but not limited to:

Project Recruitment

• Ensure full execution of recruitment tasks for projects in Scandinavia and other QQFS markets.
• Contact M3 Global Research panelists via phone to recruit respondents for projects.
• Schedule interviews.
• Plan, organize, and implement panel recruitment solutions to maximize resources, reduce costs, and ensure project success.
• Provide updates to the project management team on work progress, results, and action plans to meet timelines and specifications.
• Alert senior management to projects at risk of delay or issues requiring additional support.
• Achieve outsource targets for assigned markets.

Panel Building and Engagement

• Meet monthly registration targets for Scandinavia and other markets.
• Execute panel building initiatives in these regions.
• Confirm and update email addresses for new registrants.
• Re-engage existing users to reactivate their accounts.
• Handle inquiries and complaints across multiple systems, providing solutions and follow-up.
• Collaborate with the Project Management team to resolve respondent-specific issues.
• Handle respondent inquiries per company policy regarding outcomes and resolution times.
• Assist in updating communication procedures and support ticket system enhancements.
• Build strong relationships with panel members through professional communication.
• Provide support to M3 Global Research members via phone and email/support tickets.
• Coordinate with the global Panel team to resolve system and process issues.
• Investigate and act on potential respondent frauds following data quality procedures.
• Complete verification for new members and conduct link testing for online projects.

Qualifications

Knowledge, Skills, Abilities:

1. Fluency in Danish and preferably other QQFS languages (French, German, Finnish, Swedish, Norwegian, Dutch).
2. Effective verbal and written communication skills across diverse audiences.
3. Proficiency with Microsoft Office, internet, social media, and relevant tools.
4. Attention to detail with strong analytical and investigative skills.
5. Ability to ask probing questions, respond accurately, and support respondents effectively.

Additional Information

#LI-LC1
#LI-Remote