Market Operations Transformation Lead

Citi; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Citi is seeking an experienced professional to drive Payments transformation within Markets Operations. You will partner with Technology and Operations to deliver a multi-year program, manage risks, and report status to senior stakeholders.

The role focuses on improving processes across payments, settlement, reconciliation and non-cleared products, with a strong emphasis on continuous improvement. The ideal candidate will bring extensive transformation experience, strong change management

Qualifications

• Extensive experience in transformation or markets operations roles.
• Strong understanding of change management and strategy.
• Knowledge of core payments, settlement and reconciliation processes.
• Experience with non-cleared payments products in an operations context.

Responsibilities

• Partner with Technology and Operations to prioritize and co-ordinate delivery of key transformation projects.
• Analyze business and technology processes for improvement.
• Lead working groups to drive collaboration and momentum.
• Monitor progress, risks, issues and actions, escalating as needed.
• Engage stakeholders to maximize program outcomes and overcome obstacles.
• Report program status clearly to stakeholders in multiple formats.
• Support planning and day-to-day coordination of program management activities.
• Maintain thorough documentation and archival of minutes and artifacts.
• Identify opportunities and show how team work ties to broader objectives.
• Drive a culture of innovation and continuous improvement across Markets Operations.

Skills

Transformation

Markets Operations

Change Management

Strategy

Payments

Stakeholder Engagement

Communication

Problem Solving

Collaboration

Education

Bachelor’s degree

Job description

Markets Operations Process Engineering drives transformational change across the organization's processes, controls and architecture. We partner closely with our Operations and Technology teams to build strategy and deliver a multi-year transformation, overseeing the execution with formal program management and portfolio management methodologies will leveraging data and new capabilities such as AI to optimize outcomes and business decision making. Our goal is to deliver best-in-class transformation to enable our Operations professionals to excel with client service excellence, robust risk management and continuous improvement. This role pertains to Payments transformation.

Responsibilities

• Partner with Technology and Operations to prioritize and co-ordinate delivery of key transformation projects to execute strategic transformation
• Analyze business and technology processes for improvement
• Host working groups, driving collaboration between members, and maintaining focus, enthusiasm and momentum
• Proactively monitor progress, risks, issues and actions, escalating effectively where required
• Identify, engage and build relationships with key stakeholders to maximize program outcomes and overcome obstacles
• Confidently report and present program status in a variety of forms to stakeholders
• Support planning, direction and co-ordination of day-to-day activities of program management
• Maintain high organizational discipline in documentation and archival of minutes, artifacts and evidence
• Present opportunities and successes, identifying how team's work fits into broader set of objectives and impacts
• Drive a culture of innovation and continuous improvement across Markets Operations

Recommended Qualifications

• Extensive experience in Transformation/Markets Operations roles
• Understand of and passion for change management and strategy
• Technical understanding/experience of core processes within banking/markets operations e.g. settlement, payments, reconciliation
• Technical understanding/experience of non-cleared Payments products and asset classes in an operational context
• Strong problem-solving abilities
• Collaborative mindset with an aptitude for developing effective working relationships
• Ability to communicate complex subject matter conceptually and succinctly

Education

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

Job Family Group

Project and Program Management

Job Family

Program Management

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review

Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.