Market Operations Transformation Lead

Citi Group; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Citi is seeking a Markets Operations Process Engineering professional to drive transformational change across processes, controls, and architecture within Payments transformation. The role partners with Technology and Operations to execute multi-year initiatives, manage risks, and deliver improved business decision making.

The ideal candidate will have extensive transformation/markets operations experience, a passion for change management, and strong stakeholder engagement skills to ensure

Qualifications

• Extensive experience in Transformation/Markets Operations roles.
• Understand of and passion for change management and strategy.
• Technical understanding/experience of core processes within banking/markets operations (settlement, payments, reconciliation).
• Technical understanding/experience of non-cleared Payments products and asset classes in an operational context.
• Strong problem-solving abilities.
• Collaborative mindset with an aptitude for developing effective working relationships.
• Ability to communicate complex subject matter conceptually and succinctly.

Responsibilities

• Partner with Technology and Operations to prioritize and co-ordinate delivery of key transformation projects to execute strategic transformation.
• Analyze business and technology processes for improvement.
• Host working groups, driving collaboration between members, and maintaining focus, enthusiasm and momentum.
• Proactively monitor progress, risks, issues and actions, escalating effectively where required.
• Identify, engage and build relationships with key stakeholders to maximize program outcomes and overcome obstacles.
• Confidently report and present program status in a variety of forms to stakeholders.
• Support planning, direction and co-ordination of day-to-day activities of program management.
• Maintain high organizational discipline in documentation and archival of minutes, artifacts and evidence.
• Present opportunities and successes, identifying how team's work fits into broader set of objectives and impacts.
• Drive a culture of innovation and continuous improvement across Markets Operations.

Skills

Transformation

Markets Operations

Change management

Payments

Stakeholder management

Communication

Education

Bachelor's degree or equivalent

Job description

Markets Operations Process Engineering drives transformational change across the organization's processes, controls and architecture. We partner closely with our Operations and Technology teams to build strategy and deliver a multi-year transformation, overseeing the execution with formal program management and portfolio management methodologies will leveraging data and new capabilities such as AI to optimize outcomes and business decision making. Our goal is to deliver best-in-class transformation to enable our Operations professionals to excel with client service excellence, robust risk management and continuous improvement. This role pertains to Payments transformation.

Responsibilities

• Partner with Technology and Operations to prioritize and co-ordinate delivery of key transformation projects to execute strategic transformation
• Analyze business and technology processes for improvement
• Host working groups, driving collaboration between members, and maintaining focus, enthusiasm and momentum
• Proactively monitor progress, risks, issues and actions, escalating effectively where required
• Identify, engage and build relationships with key stakeholders to maximize program outcomes and overcome obstacles
• Confidently report and present program status in a variety of forms to stakeholders
• Support planning, direction and co-ordination of day-to-day activities of program management
• Maintain high organizational discipline in documentation and archival of minutes, artifacts and evidence
• Present opportunities and successes, identifying how team's work fits into broader set of objectives and impacts
• Drive a culture of innovation and continuous improvement across Markets Operations

Recommended Qualifications

• Extensive experience in Transformation/Markets Operations roles
• Understand of and passion for change management and strategy
• Technical understanding/experience of core processes within banking/markets operations e.g. settlement, payments, reconciliation
• Technical understanding/experience of non-cleared Payments products and asset classes in an operational context
• Strong problem-solving abilities
• Collaborative mindset with an aptitude for developing effective working relationships
• Ability to communicate complex subject matter conceptually and succinctly

Education

Bachelor's/University degree or equivalent experience, potentially Masters degree

Job Family Group: Project and Program Management

Job Family: Program Management

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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