Market Operations Transformation Lead

Citi; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Citi is seeking a Markets Operations Process Engineering professional to drive transformational change across processes, controls and architecture. This role partners with Operations and Technology to deliver multi-year programs, leveraging data and AI capabilities to optimise outcomes and risk management.

Responsibilities include coordinating delivery, stakeholder engagement, and maintaining program discipline with robust documentation.

Qualifications

• Extensive experience in Transformation/Markets Operations roles.
• Understanding of change management and strategy.
• Technical understanding of core processes within banking/markets operations (e.g., settlement, payments, reconciliation).
• Technical understanding of non-cleared OTC derivative products and asset classes in an operational context.
• Strong problem-solving abilities.
• Collaborative mindset with ability to build effective working relationships.
• Ability to communicate complex subject matter clearly and succinctly.

Responsibilities

• Partner with Technology and Operations to prioritise and coordinate delivery of key transformation projects.
• Analyze business and technology processes for improvement.
• Host working groups to drive collaboration and maintain momentum.
• Proactively monitor progress, risks, issues and actions, escalating as needed.
• Identify and engage stakeholders to maximise program outcomes.
• Confidently report program status to stakeholders in various formats.
• Support planning and coordination of day-to-day program management activities.
• Maintain thorough documentation and archival of minutes and artifacts.
• Present opportunities and successes and show how work aligns with broader objectives.
• Drive a culture of innovation and continuous improvement across Markets Operations.

Skills

Transformation experience

Change management

Stakeholder management

Education

Bachelor's Degree

Job description

Markets Operations Process Engineering drives transformational change across the organization's processes, controls and architecture. We partner closely with our Operations and Technology teams to build strategy and deliver a multi-year transformation, overseeing the execution with formal program management and portfolio management methodologies will leveraging data and new capabilities such as AI to optimize outcomes and business decision making. Our goal is to deliver best-in-class transformation to enable our Operations professionals to excel with client service excellence, robust risk management and continuous improvement. This role pertains to OTC Derivative Settlements transformation.

Responsibilities

• Partner with Technology and Operations to prioritize and co-ordinate delivery of key transformation projects to execute strategic transformation
• Analyze business and technology processes for improvement
• Host working groups, driving collaboration between members, and maintaining focus, enthusiasm and momentum
• Proactively monitor progress, risks, issues and actions, escalating effectively where required
• Identify, engage and build relationships with key stakeholders to maximize program outcomes and overcome obstacles
• Confidently report and present program status in a variety of forms to stakeholders
• Support planning, direction and co-ordination of day-to-day activities of program management
• Maintain high organizational discipline in documentation and archival of minutes, artifacts and evidence
• Present opportunities and successes, identifying how team's work fits into broader set of objectives and impacts
• Drive a culture of innovation and continuous improvement across Markets Operations

Recommended Qualifications

• Extensive experience in Transformation/Markets Operations roles
• Understand of and passion for change management and strategy
• Technical understanding/experience of core processes within banking/markets operations e.g. settlement, payments, reconciliation
• Technical understanding/experience of non-cleared OTC derivative products and asset classes in an operational context
• Strong problem-solving abilities
• Collaborative mindset with an aptitude for developing effective working relationships
• Ability to communicate complex subject matter conceptually and succinctly

Education

• Bachelor's/University degree or equivalent experience, potentially Masters degree

Job Family Group: Project and Program Management

Job Family: Program Management

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

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