Market Intelligence Insights Researcher

Ottawa Riverkeeper | Sentinelle de la rivière des Outaouais; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Wellness fund

Private Medical Insurance

Pension

Life Assurance

Holiday allowance

CPD

Volunteer day

EAP 24/7

Offsite events

Eye care voucher

Refreshments

Job summary

Once For All is a fast-growing cloud-based SaaS business. We’re looking for a confident Market Intelligence Insights Researcher to join our expanding team.

This is a telephone-based role with outbound calls to construction professionals across the UK. You’ll speak with Main Contractors, Estimators, Quantity Surveyors, Project Managers and Buyers to gather and verify tender data, building a clear market picture for our customers.

Qualifications

• Experience in a customer service, telesales, call centre or telephone-based role.
• Excellent listening and questioning skills.
• Persistent and determined; don’t give up after the first 'no'.
• Ability to build rapport quickly with people of all ages and backgrounds.
• Strong attention to detail and ability to gather accurate information.
• Good organisational skills and confidence using computer systems.
• Positive attitude and ability to work independently and in a team.

Responsibilities

• Make a high volume of outbound calls daily to construction professionals.
• Build rapport and develop positive relationships across industry levels.
• Research construction projects and confirm tender information.
• Identify and verify the full list of contractors bidding for projects.
• Update and maintain accurate records within our systems.
• Manage your workload and follow up on leads until information is obtained.
• Deliver exceptional customer service on every call while representing the business professionally.

Skills

Communication skills

Customer service experience

Active listening

Questioning skills

Persistence

Rapport building

Attention to detail

Organisational skills

Independence

Job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

We're looking for a confident, resilient and determined Market Intelligence Insights Researcher to join our growing team. This is a telephone-based role where you'll spend the majority of your day making outbound calls to professionals across the UK construction industry.

You'll be speaking with busy decision-makers including Main Contractors, Estimators, Quantity Surveyors, Project Managers and Buyers to gather and verify information on construction projects and tender opportunities. Every conversation helps build a more accurate picture of the market, providing valuable intelligence to our customers.

Success in this role comes from being persistent, professional and genuinely interested in building relationships. Not every call will result in the information you need, so confidence, resilience and a positive attitude are essential.

What you'll be doing:

• Making a high volume of outbound calls each day to construction professionals.
• Building rapport and developing positive relationships with contacts across all levels of the industry.
• Researching construction projects and confirming tender information.
• Identifying and verifying the full list of contractors bidding for projects.
• Updating and maintaining accurate records within our systems.
• Managing your own workload and following up on leads until the required information is obtained.
• Delivering exceptional customer service on every call while representing the business professionally.

What we’re looking for

• A confident communicator who enjoys talking to people.
• Previous experience in a customer service, telesales, call centre or telephone-based role.
• Excellent listening and questioning skills.
• Persistence and determination—you don't give up after the first "no".
• The ability to build rapport quickly with people of all ages, backgrounds and seniority.
• Strong attention to detail and the ability to gather accurate information.
• Good organisational skills and confidence using computer systems.
• A positive attitude and the ability to work both independently and as part of a team.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

• Wellness fund or *Private Medical Insurance (dependent upon role)
• Pension
• Life Assurance x 3
• 25 days holiday plus 8 Bank Holidays
• Ongoing continual professional development (CPD)
• Holiday purchase Scheme up to 5 days
• 1 paid and 1 unpaid volunteering day
• 24/7 and 365 Days Employee Assistance Programme
• Team and company offsite events
• Specsavers eye care voucher
• Free Tea, Coffee and fruit every week – Basingstoke office