Project Researcher

Infopro Digital; Ellesmere Port; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid working for everyone

Birthday day off

Pension

Life Assurance

Volunteer days

Extra holidays purchase

Social events

Job summary

Infopro Digital, Barbour ABI division, is seeking a Researcher to research current construction projects using telephone, internet, and other sources to generate opportunities. You will complete a 6-month induction with ongoing training from a Research Training Manager and receive 121 coaching, workshops and on‑the‑job development.

You will handle KPI-driven workloads, interact with customers via CRM, and build relationships within the construction sector in a hybrid working environment.

Qualifications

• Minimum of 2 years' experience in an outbound calling role (Research, Debt Collection, Account Management, Sales)
• GCSE Maths and English - Grade C or above (or equivalent)
• Effective communicator with active listening and excellent telephone manner
• Experience working towards and achieving KPIs
• Resilience and strong work ethic

Responsibilities

• Research current construction projects to a high level using phone, internet and other sources to generate opportunities
• Interact with customers through CRMSystems to answer project information queries
• Manage workload to keep project information current, accurate and timely
• Achieve KPI measures around project volume and data quality
• Liaise with colleagues and build relationships within the construction industry

Skills

Outbound calling

Communication

KPI-driven

Active listening

Telephone manner

Team player

Attention to detail

Education

GCSE Maths & English

Tools

CRM systems

MS Office (Word, Excel, PowerPoint)

Job description

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Researcher, on a permanent contract to strengthen the team at its Barbour ABI business.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy.

The Researcher role consists of researching current construction projects to an elevated level using the telephone, internet, and other communication sources to generate opportunities for our customers.

You will receive a 6-month induction, including continuous training from a resolute Research Training Manager which includes 121 training, workshops, on the job coaching, training and development.

Key Accountabilities

• Researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for our customers
• Interacting directly with customers through our internal CRM systems to answer queries on project information
• Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations
• Achieving KPI measures around project volume and quality of data gathered
• Liaising with other colleagues within the business
• Building relationships with contacts within the construction industry

Requirements

• Minimum of 2 years' experience in an outbound calling role, this could be in Research, Debt Collection, Account Management, Sales
• GCSE pass in Maths and English - Grade C or above (or equivalent qualification)
• Effective Communicator
• Active listener
• An excellent telephone manner
• Experience working towards and achieving KPIs
• Resilience and great work ethic
• Dedication and commitment to producing consistently high-quality output
• Team player, with a sound understanding of the role you can play in helping the wider team to succeed
• Attention to detail
• Excellent organisational and time management skills
• Proficiency in MS Office, including Word, PowerPoint, and Excel or similar
• Experience of using CRM systems

Benefits

• Salary: £25,000 per annum
• 3pm finish on a Friday
• Hybrid working for everyone
• 25 to 30 days holiday
• Day off for your birthday
• Purchase extra holidays
• Volunteering days
• Pension and Life Assurance
• Great company culture that offers professional development, training and regular social events

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic or activity protected by law. To comply fully with equal opportunities legislation, we monitor all job applications. Applicants are therefore asked to complete equal opportunities questions as part of the application process. This information is collected anonymously, stored securely, and used solely for monitoring purposes. There is no obligation to provide this information, and all applicants will be treated equally whether or not they choose to do so.