Market Associate: Host Growth & Optimization

airbnb, Inc.; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

Airbnb, Inc. in London is seeking a Market Associate / Account Manager to retain and grow long-tail host entrepreneurs. You will manage a book of business, optimize pricing, and drive listings quality while educating hosts on product updates and policy changes.

You will support one-to-many programs with Market Managers and help hosts achieve best-in-class hospitality standards for guests. The role emphasizes proactive account management and strong relationship building.

Qualifications

• 3+ years of experience in new sales, account management, or partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritisation skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).

Responsibilities

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimisation on Airbnb.
• Conduct one-on-one optimisation and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximise their revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
• Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.]
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Skills

Sales experience

Account management

Partner support

Communication

Tools

Salesforce

Job description

Airbnb, Inc. in London is seeking a Market Associate / Account Manager to retain and grow long-tail host entrepreneurs. You will manage a book of business, optimize pricing, and drive listings quality while educating hosts on product updates and policy changes.

You will support one-to-many programs with Market Managers and help hosts achieve best-in-class hospitality standards for guests. The role emphasizes proactive account management and strong relationship building.