Maritime Partner Relationship Associate

ebury anz; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Health care

Social benefits

Central office location

Job summary

Ebury London seeks a Maritime Partner Relationship Associate to service a portfolio of maritime partners and clients, handling payments, FX trades, and partner queries. You will collaborate with internal teams to resolve issues quickly and deepen partner engagement across multiple products.

The role offers exposure to FX, payments, compliance, and tech within a fast-paced fintech environment. English fluency and a customer-focused mindset are essential.

Qualifications

• Fluent English is required.
• Degree level education preferred.
• Strong mathematical/analytical background and understanding of legal aspects.
• Strong interpersonal skills are essential.
• Customer service experience is advantageous.
• At least 1 year in finance or maritime industry in sales/compliance/middle office is desirable.

Responsibilities

• Serve a portfolio of maritime partners and clients across products including APIs, FX and international payments.
• Execute FX trades with multiple liquidity providers on various platforms.
• Handle high volume queries via phone and email tickets from partners.
• Develop strong internal relationships to resolve queries efficiently across departments.
• Assist partners in growing their businesses using Ebury products.

Skills

Fluent English

Degree level education

Analytical mindset

Interpersonal skills

Customer service experience

Finance or maritime experience (1y)

Education

Degree level education preferred

Tools

APIs

FX platforms

Payment systems

Job description

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Maritime Partner Relationship Associate

Ebury London - Office based

Due to the rapid growth of our Maritime division, we are looking to expand our client servicing team in London. The team is responsible for providing exceptional services to our global maritime partners, through different partnership models. The role is an excellent opportunity to work in a fast-paced environment with a small but exciting team, and gain a greater understanding of FX, payments, compliance, technology as well as the maritime industry and how it operates.

The Role

You will be responsible for dealing with live requests from Ebury’s maritime partners which include payment queries, deal executions, login and access requests as well as payment screening requests.

In addition to the above you will develop strong relationships with internal departments, in order to resolve partner queries in an efficient and timely manner, providing you with a range of experience of Ebury’s different departments and how they operate.

Responsibilities

• Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments.
• Execution of FX trades with multiple liquidity providers, using various different trading platforms.
• Handle a high volume of incoming requests via phone and email tickets from the partner.
• Gain an in-depth understanding of the processes within all departments including screening, operations, reconciliation, compliance, treasury and tech
• Build and maintain strong relationships with both our partners and our internal departments.
• Assist partners in growing their existing businesses through your Ebury product knowledge

Experience

• Fluent in English
• Degree level education preferred
• Strong mathematical/analytical/legal background
• Strong interpersonal skills
• Previous customer service experience would be advantageous
• Minimum of one year experience in finance or maritime industry in either a sales, compliance or middle office role (desired).

Competencies and Characteristics

• Ability to work under pressure while working accurately and efficiently
• Fast learner with a high attention to detail
• Possess a positive, enthusiastic and motivated attitude
• Excellent written and verbal communication skills including an excellent phone manner

What You'll Gain (Our Investment in You):

• Comprehensive, Structured Training Programme: Providing you with foundational knowledge and advanced sales skills.
• Dedicated Mentorship: Learn directly from experienced Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• CentralOffice: A fantastic location with excellent transport links.

You can also connect with me on LinkedIn - Lili Kormos

#LI-LK1
#LI-ONSITE

About us

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.

Important Security Notice for Job Applicants: Ebury only accepts applications via official Ebury channels.We will only contact you from [e-mail] domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity. Notice to Recruitment Agencies and Search Firms: Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires. AI Transparency Statement: Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.