Marine Leisure Claims Specialist

Ecclesiastical Insurance UK; Gloucester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Ecclesiastical Insurance, part of Benefact Group, is hiring a Marine Leisure Claims Specialist. You will oversee the Marine Leisure claims portfolio and manage complex losses across Hull, Machinery & Equipment, Salvage and Third-Party Liability, delivering high-quality outcomes with strong governance.

The role requires technical marine knowledge, regulatory awareness, and stakeholder collaboration, with a hybrid work model and travel to Gloucester, Manchester or London.

Qualifications

• Qualified or progressing DIP CII or equivalent in Claims.
• Experience in hull, cargo, liability, and P&I claims.
• Strong knowledge of marine insurance principles and regulatory requirements.

Responsibilities

• Oversee Marine Leisure claims portfolio with KPI-aligned governance.
• Manage complex and major losses end-to-end from FNOL to settlement.
• Lead investigations with surveyors, loss adjusters, and legal counsel.
• Maintain reserving, identify fraud and recovery opportunities.
• Oversee delegated authority, MGA governance, and audits.

Skills

DIP CII / LMA / MTA

Marine insurance knowledge

Analytical skills

Negotiation

Stakeholder management

Regulatory compliance

Mentoring

Education

DIP CII / LMA / MTA cert

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: 6-month contract, potential to extend

Location: Hybrid with travel to Gloucester, Manchester or London

About The Role

Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Marine Leisure Claims Specialist.

In this role you will lead strategic claims oversight, technical excellence, and end-to-end management of a diverse Marine Leisure portfolio ensuring high-quality outcomes, robust governance, and strong customer value. Provide expert handling of complex and major losses across Hull, Machinery and Equipment, Salvage and Third-Party Liability claims to support the delivery of the UKGI Plan.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What You'll Be Doing

Portfolio & Governance Oversight

• Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy.
• Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data-led decision making and support senior leadership insight.

Technical Claims Handling

• Manage complex and major losses across Hull, Machinery and Equipment, Salvage and Third-Party Liability leading full lifecycle handling from FNOL to settlement.
• Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation.
• Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities.

Delegated Authority, MGA & Audit Oversight

• Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards.
• Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight.
• Analyse audit outcomes, identify improvements, and implement corrective actions within agreed timelines

Stakeholder & Relationship Management

• Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams.
• Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution.
• Collaborate with Underwriting, Pricing, and Reserving to share insights, trends, and market intelligence, representing the business in market forums.

Regulatory, Compliance & Complaints Handling

• Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root- cause improvements.
• Escalate risks appropriately while mentoring junior handlers and contributing to training materials for the Claims Academy.

What you'll need to have

• DIP CII qualified (or progressing towards completion) or LMA Certificate (Claims) or MTA Certificate (Claims) or equivalent qualification.
• Previous hull, cargo, liability and Protection and Indemnity (P&I) experience preferably including complex and major losses.
• Strong technical knowledge of marine insurance, vessel operations, maritime law, and claims principles.
• Experience in delegated authority oversight, audits, and governance.
• Strong analytical, negotiation, and communication skills, with the ability to influence stakeholders.
• Able to manage multiple priorities, adapt to change, and act as a technical mentor.
• Strong relationship-building skills and solid understanding of regulatory requirements.
• Experience launching or managing new claims propositions or products.

What makes you stand out

• Familiarity with MGA governance and oversight frameworks.
• Project management experience.
• Experience in both company market and Lloyd's environments.

About us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we've been trusted to protect some of the UK's best-loved and most iconic buildings for over a century, and we're not standing still. We're a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.

We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

• Directory of Social Change’s UK Guides to Company Giving 2017-26