Marine Claims Handler

Willis Towers Watson; Ipswich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join WTW's dynamic Marine Claims Team as a Claims Handler or Senior Claims Handler. In this hybrid role, you'll manage marine claims, provide expert client support, and collaborate with a global network. Ideal candidates will have solid experience in marine claims handling, strong communication skills, and a client-focused mindset.

Qualifications

• Experience in handling marine or complex commercial claims.
• Strong understanding of claims processes impacting settlement/loss.
• Excellent analytical skills with keen attention to detail.

Responsibilities

• Managing marine claims from notification of loss to settlement.
• Providing expert guidance and maintaining service delivery standards.
• Building strong relationships with clients and external partners.

Skills

Negotiation

Communication

Problem Solving

Education

CII qualification (preferably working towards)

A level standard or relevant industry experience

Job description

Description

Are you ready to take the next step in your claims career? We’re looking for aClaims Handler or Senior Claims Handler(depending on experience) to join our dynamicMarine Claims TeamwithinClaims Operationsat WTW.

This hybrid role is based in our Ipswich office and offers the opportunity to work closely with colleagues across our global network—including London, Mumbai, and other WTW offices—as well as with clients, insurers, and other key stakeholders involved in the claims process.

What You’ll Be Doing

As a Claims Handler, you’ll play a key role in delivering a high-quality claims service to our clients. Your responsibilities will include:

• Managing marine claims from first notification of loss through to settlement.
• Providing expert guidance and support to clients throughout the claims journey.
• Ensuring service delivery meets or exceeds agreed standards and client expectations.
• Collaborating with WTW’s global claims community to share knowledge and best practices.
• Building strong relationships with clients, carriers, and external partners.

What We’re Looking For

• Experience in handling marine or complex commercial claims (level of seniority will depend on experience).
• Strong communication and interpersonal skills.
• A client-focused mindset with a commitment to service excellence.
• Ability to work effectively in a collaborative, international environment.
• Proactive, organized, and detail-oriented approach.

Why Join Us?

At WTW, we offer more than just a job—we offer a career with purpose. You’ll be part of a supportive, forward-thinking team that values innovation, collaboration, and continuous development.

Qualifications

The Requirements

Qualifications

• Preferably working towards the CII qualification
• Preferably educated to A level standard or relevant industry experience

Knowledge/Experience

• Strong understanding of claims processes and factors that impact settlement/loss.
• Understanding of Lloyd’s and the London Market
• Industry Compliance Awareness

Skills

• Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders.
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Proven ability to manage multiple clients and complex tasks simultaneously.

Required Mindset And Behaviours

• WTW Values and Behaviours will underpin all roles and will guide performance criteria

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.