Marine Claims Handler

WTW; Ipswich; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join WTW as a Claims Handler in our Marine Claims Team, where you will manage marine claims to deliver a high-quality service to clients. This hybrid role offers collaboration with international colleagues and development opportunities in a supportive environment, perfect for those passionate about claims and customer service.

Qualifications

• Preferably working towards the CII qualification.
• Strong understanding of claims processes and industry compliance awareness.

Responsibilities

• Managing marine claims from first notification of loss through to settlement.
• Providing expert guidance and support to clients throughout the claims journey.
• Ensuring service delivery meets or exceeds agreed standards.

Skills

Negotiation

Communication

Analytical Skills

Problem Solving

Education

A level or relevant industry experience

Job description

Are you ready to take the next step in your claims career? We’re looking for aClaims Handler or Senior Claims Handler(depending on experience) to join our dynamicMarine Claims TeamwithinClaims Operationsat WTW.

This hybrid role is based in our Ipswich office and offers the opportunity to work closely with colleagues across our global network—including London, Mumbai, and other WTW offices—as well as with clients, insurers, and other key stakeholders involved in the claims process.

What You’ll Be Doing

As a Claims Handler, you’ll play a key role in delivering a high-quality claims service to our clients. Your responsibilities will include:

• Managing marine claims from first notification of loss through to settlement.
• Providing expert guidance and support to clients throughout the claims journey.
• Ensuring service delivery meets or exceeds agreed standards and client expectations.
• Collaborating with WTW’s global claims community to share knowledge and best practices.
• Building strong relationships with clients, carriers, and external partners.

What We’re Looking For

• Experience in handling marine or complex commercial claims (level of seniority will depend on experience).
• Strong communication and interpersonal skills.
• A client-focused mindset with a commitment to service excellence.
• Ability to work effectively in a collaborative, international environment.
• Proactive, organized, and detail-oriented approach.

Why Join Us?

At WTW, we offer more than just a job—we offer a career with purpose. You’ll be part of a supportive, forward-thinking team that values innovation, collaboration, and continuous development.

Qualifications

The Requirements

Qualifications

• Preferably working towards the CII qualification
• Preferably educated to A level standard or relevant industry experience

Knowledge/Experience

• Strong understanding of claims processes and factors that impact settlement/loss.
• Understanding of Lloyd’s and the London Market
• Industry Compliance Awareness

Skills

• Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders.
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Proven ability to manage multiple clients and complex tasks simultaneously.

Required Mindset And Behaviours

• WTW Values and Behaviours will underpin all roles and will guide performance criteria

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.