Manufacturing Technical Writer

LUSH; Poole; On-site; GBP 40,000 - 50,000; Full time

Job summary

LUSH, Poole, UK is hiring its first Engineering Document Writer to shape how we capture and share technical knowledge across manufacturing operations. You will translate hands-on processes into clear SOPs, visual work instructions, and concise process guides from the ground up.

You will shadow engineers and shop-floor teams, develop standardized documentation, map workflows, and maintain a central repository with version control, collaborating with quality to keep procedures aligned with Health

Qualifications

• Exceptional technical writing, editing, and formatting skills.
• Ability to break down complex engineering concepts into clear documentation.
• Understanding of manufacturing environments and process mapping.
• Proficiency with Google Workspace and MS Office.
• Experience interviewing subject matter experts on the factory floor.

Responsibilities

• Build standardised technical documentation across manufacturing.
• Draft clear SOPs, work instructions, and machine setup guides.
• Shadow processes on the shop floor and map workflows with flowcharts.
• Maintain a central engineering document repository with version control.
• Collaborate with quality to review and update documentation.
• Create visual quick-reference guides and training materials.
• Ensure procedures comply with Health & Safety, GMP, and Environmental standards.

Skills

Technical writing

Documentation

SOP development

Visual communication

Shop-floor collaboration

Version control

Google Workspace

MS Office

Education

Technical Communications degree

Tools

Documentation tools

Diagramming tools

Job description

Location: LUSH Green Hub, Unit M, Witney Road, Poole, Dorset

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day’s work deserves a fair day’s pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration and show that it is what's inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.

The team

The Process Improvement (PI) team is a multidisciplinary function that collaborates across the business to eliminate repetitive operations and help everyone "work smarter."

The role

This is a brand-new, exciting opportunity we've never had before! As our very first Engineering Document Writer, you will have the unique opportunity to shape how we capture and share technical knowledge across our manufacturing operations. You will bridge the gap between engineering experts and shop-floor teams, turning complex technical methods into clear, engaging Standard Operating Procedures (SOPs), visual work instructions, and process guides from the ground up.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Help build and define standardised technical documentation across Lush manufacturing and the wider business
• Work directly alongside engineers and shop-floor operators to shadow processes and draft clear SOPs, Work Instructions, and machine setup guides
• Map manufacturing workflows, line layouts, and operational sequences using visual flowcharts
• Maintain and organise a central engineering document repository to ensure version control and accessibility alongside our quality team
• Work in collaboration with the quality team to Review, audit, and update existing documentation to ensure alignment with current operational practices
• Create visual quick-reference guides, training materials, and user sheets to support continuous improvement projects
• Ensure all documented procedures comply with the necessary Health & Safety, GMP and Environmental standards

Skills, Knowledge and Expertise

You are meticulous about detail, passionate about engineering, communicate clearly, and are excited to help establish a brand-new function within our engineering support network. You enjoy stepping out onto the shop floor to shadow operators and translate hands-on technical processes into clear, accessible formats.

• Exceptional technical writing, editing, and formatting skills with an eye for clear, visual communication
• Ability to break down complex engineering, equipment, or technical concepts into simple, readable documentation
• Basic understanding of manufacturing environments, lean methodologies, or process mapping (e.g. SOPs, visual work instructions)
• Proficient with Google Workspace, MS Office, and documentation or diagramming tools
• Excellent interpersonal skills-comfortable spending time on the factory floor interviewing subject matter experts
• Highly organised with an understanding of document control, repository management, and version history
• A proactive, self-starter mindset ready to help build technical documentation standards from scratch
• Ideally holds a qualification or degree in Technical Communication, Manufacturing, Engineering, or a related field (Not Necessary)