Manufacturing Account Manager: Client Relations & Projects

Office Angels; Rochester; On-site; GBP 32,000 - 39,000; Full time

Job summary

Office Angels in Rochester is seeking an Account Manager to own a portfolio of client accounts from quotation through to production and delivery. You will build strong relationships, coordinate multiple projects, and work closely with production teams to meet client expectations.

The role requires manufacturing sector experience, excellent communication, and proactive problem-solving with attention to detail. A customer-focused mindset and ability to manage timelines are essential.

Qualifications

• Experience in account management within manufacturing.
• Excellent communication and relationship-building skills.
• Strong organisational and project management abilities.
• Proactive problem-solving with attention to detail.
• Experience with CRM or MIS systems is advantageous.

Responsibilities

• Build and maintain relationships with key clients and stakeholders.
• Own a portfolio of client accounts from quotation to delivery.
• Provide expert recommendations and value-added solutions.
• Maintain high levels of customer service in line with SLAs and KPIs.
• Coordinate internally with sales reps and production teams.
• Produce clear works instructions for departments.
• Identify upsell opportunities across existing accounts.
• Attend customer meetings and site visits as required.

Skills

Account management

Customer relationships

Communication

Project management

CRM experience

Tools

CRM

MIS systems

Job description

Office Angels in Rochester is seeking an Account Manager to own a portfolio of client accounts from quotation through to production and delivery. You will build strong relationships, coordinate multiple projects, and work closely with production teams to meet client expectations.

The role requires manufacturing sector experience, excellent communication, and proactive problem-solving with attention to detail. A customer-focused mindset and ability to manage timelines are essential.