Manufacturer Relations Account Manager (12-months FTC/Secondment)

Motability Operations; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Motability Operations seeks a Manufacturer Relations Account Manager for a 12-month FTC in London to manage vehicle manufacturer relationships. The role includes pricing negotiations, account management, and ensuring customer satisfaction for a diverse range of vehicles, as the organization transitions to an electric fleet.

Benefits

Annual discretionary bonus

15% non-contributory pension

Life assurance at 4 times basic salary

Employee Discount Scheme

Access to Cycle to Work Scheme

28 days annual leave

Funded Private Medical Insurance

Access to healthcare apps

Qualifications

• Experience of the UK automotive industry.
• Evidence of managing relationships with key suppliers.
• Demonstratable evidence of working across different functions.

Responsibilities

• Coordinate relationships with vehicle manufacturers.
• Lead pricing negotiations to exceed KPI requirements.
• Work with manufacturers to resolve customer satisfaction issues.

Skills

Relationship Management

Negotiation Skills

Analytical Skills

Communication Skills

Job description

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About The Role

Motability Operations are currently recruiting for a Manufacturer Relations Account Manager to join our team in London on a 12-month FTC/secondment to cover a period of sabbatical leave. Your role will be to coordinate the relationship between Motability Operations and an appointed portfolio of vehicle manufacturers through the development of effective working relationships across all levels within their organisation. To ensure that vehicle manufacturers have a good understanding of the business opportunity that Motability Operations represents and are provided with a strong business case to supply a wide choice of vehicles for Scheme customers at the best possible prices. To scope and understand the future distribution models and routes to market of the brands within your portfolio. To ensure a balanced offering of EV and ICE product as Motability Operations transitions to an electric fleet.

Main Responsibilities:

Pricing: You will work closely with the Asset Risk and Pricing teams to produce quarterly pricing proposals for each of your Vehicle Manufacturers. You will lead pricing negotiations with your group of Vehicle Manufacturers to ensure that prices achieved exceed KPI requirements and meet company objectives. You will also manage submission of price changes and 'one off' requests by your manufacturers within the current pricing guidelines.

Account Management: You will represent Motability Operations and the Motability Scheme to your portfolio of vehicle manufacturers at all points where the business model overlaps, e.g. pricing negotiations, marketing, vehicle remarketing, dealer management, finance, events. You will also represent the view of your manufacturers in internal discussions as well as provide market intelligence and forecasting for the manufacturers and will work with other MO teams to support this where required.

Customer satisfaction: You will work with vehicle manufacturers and internal MO departments to provide resolutions to customer satisfaction issues that exceed their expectations.

Vehicle Choice: You will work with your portfolio of vehicle manufacturers to ensure that MO customers can choose from a wide range of cars and that new to market cars are available for Scheme customers.

New Vehicle Manufacturers: You will work with identified new market entrants to secure their participation in the Scheme including co-ordination of dealer sign up, pricing and meeting Motability Operations distribution and supply expectations.

This role will also come with a company car.

About You

Minimum criteria:

• Experience of the UK automotive industry, preferably with knowledge of car manufacturers and fleet/contract hire organisations.
• Evidence of managing relationships with key suppliers to deliver strategic objectives.
• Demonstratable evidence of working across different functions internally and externally to achieve common goals for the benefit of customers.
• Excellent verbal, written, analytical and presentation skills, with the ability to communicate effectively with stakeholders at all levels.
• Understanding of current manufacturer/industry challenges.
• Negotiation skills with the ability to identify trends from quantitative and qualitative data.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.