Strategic Communications Lead (9-12 Months FTC/ Secondment)

Sky; Isleworth; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a leading media and entertainment brand where you can truly make your mark! This role is pivotal in shaping impactful communications across the Customer Service Group. You will work closely with senior stakeholders, ensuring leadership visibility and cohesive messaging that resonates with both customers and employees. As part of a vibrant team, your proactive approach will drive multiple initiatives, fostering an inclusive workplace where creativity thrives. Embrace the opportunity to enhance customer experiences while enjoying the flexibility of hybrid working. This is your chance to contribute to a dynamic environment that values your unique perspective and potential.

Benefits

Private healthcare

Generous pension package

Discounted mobile and broadband

Sky Q for the TV you love

Exclusive rate for Sky Glass

Sky VIP rewards and experiences

Qualifications

• 3+ years experience in a communications role at this level.
• Proven track record of delivering multiple programmes at scale.

Responsibilities

• Develop and deliver plans supporting priority programmes in CSG.
• Manage stakeholders and build supportive communication plans.

Skills

Communications

Stakeholder Management

Program Delivery

Relationship Building

Writing Skills

Resilience

Proactivity

Job description

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We exist to make sure that the 10,000 passionate people who work in the Customer Service Group (CSG) love what they do and understand the important part they play in our plans.

This role supports priority programmes and initiatives right across CSG as well as making sure our leadership teams are visible and communicate with impact. You’ll be the conscience of our people and our customers and work as a trusted advisor to senior stakeholders.

What you’ll do:

1. Developing and delivering plans that support priority programmes and initiatives in CSG
2. Delivering leadership visibility plans
3. Proactively managing stakeholders, understanding their needs and then building and delivering plans to support those
4. Making sure all CSG communications tell a joined-up story, with a consistent look and feel and tone of voice in line with the Sky brand
5. Building relationships with the key communicators in CSG and across the wider business

What you’ll bring:

1. 3+ years experience in a communications role at this level
2. Proactive and action-oriented with a proven track record of delivering multiple programmes at scale and at pace
3. Ability to form trusted relationships with stakeholders
4. Forward thinking and restless to shape engaging and impactful communications plans
5. Ability to quickly understand complex business areas and develop communications that are fit for purpose
6. Resilience and tenacity to deliver in a fast-paced environment
7. Ability to write great communications that sound like Sky – no jargon, no stuffy stuff

Team overview:

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of the brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Happy to consider candidates from any UK Site.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.