Mandarin speaking Job -E-commerce Specialist (TikTok Shop) - Reading - md

People First Recruitment; Greater London; On-site; GBP 21,000 - 35,000; Full time

Job summary

People First in Reading, UK is hiring a Mandarin speaking E-commerce Specialist (TikTok Shop) to manage daily TikTok Shop operations, including product listings, pricing, promotions and inventory updates, while coordinating creator and affiliate partnerships.

The role also covers order processing, after-sales support, data tracking and cross‑platform tasks across Amazon and other e-commerce channels, with a salary up to £35k and ASAP start.

Qualifications

• Bachelor’s degree or above in E-commerce, Marketing, Business, Supply Chain, or related field.
• Strong execution skills, attention to detail, and daily operational discipline.
• Experience with TikTok Shop, Amazon, or other e-commerce platforms preferred but not essential.

Responsibilities

• Oversee daily TikTok Shop operations including listings, pricing, promotions and inventory.
• Support recruitment, selection and management of creators and affiliate partners.
• Process orders and handle after-sales issues; coordinate with warehousing and logistics.
• Maintain TikTok Shop data and monitor store performance and campaigns.
• Provide cross-platform support across Amazon and other e-commerce platforms.

Skills

Mandarin

TikTok Shop experience

Amazon

E-commerce operations

Creator management

Affiliate marketing

Education

Bachelor’s degree or above (E-commerce/Marketing/Business/Supply Chain)

Job description

Your New Job Title: Mandarin speaking E-commerce Specialist (TikTok Shop) - Reading

TheSkillsYou'llNeed:Mandarin,PreviousexperienceinTikTokShop,Amazon,e-commerceoperations,creatormanagement,oraffiliatemarketing.

YourNewSalary:Upto£35k,dependingonexperience

OfficeBased,5daysaweek

Perm

Start:ASAP

MandarinspeakingE-commerceSpecialist(TikTokShop)-WhatYou'llbeDoing:

1.TikTokShopOperations

• ManagedailyTikTokShopoperations,includingproductlistings,productinformationupdates,pricing,promotions,andinventoryupdates.
• Monitorday-to-daystoreoperationsandfollowuponissuesrelatedtoproducts,orders,inventory,andplatformactivities.
• Supporttheoptimisationofstoreprocessestoimproveoperationalefficiencyandcustomerexperience.
• AssistwiththesetupandexecutionofTikTokShopcampaigns,FlashSales,storepromotions,andotherpromotionalactivities.

2.Creator&AffiliateManagement

• Supporttherecruitment,selection,andmanagementofcreatorsandaffiliatepartners.
• Managecreatorinvitations,samplerequestsanddeliveries,collaborationprogress,andcontentpublishingfollow-ups.
• Trackcreatorperformance,includingcontentdelivery,salesperformance,commissions,andsampleconversion.
• Workcloselywithinternalteamsandexternalagenciestosupportcreatorcollaborationsandmarketingcampaigns.

3.Order&After-salesOperations

• ManagedailyTikTokShoporderprocessingandorderstatustracking.
• Followuponorderexceptions,cancellations,refunds,returns,andotherafter-salesissues.
• Coordinatewithwarehouse,logistics,andinternalteamstoensureordersareprocessedaccuratelyandontime.
• Maintainoperationalrecordsandidentifyandfollowuponorder-relatedissues.

4.Data&OperationalSupport

• MaintainandorganisebasicTikTokShopoperationaldata,includingsales,orders,inventory,creatorperformance,andcampaignresults.
• Supportregularmonitoringofstoreperformanceandhelpidentifyoperationalissuesthroughdata.
• Maintainandupdateproduct,inventory,promotional,andcreator-relatedinformationasrequired.

5.Cross-platformE-commerceSupport

• SupportbasicoperationaltasksacrossAmazonandothere-commerceplatformsbasedonteamrequirements.
• Assistwithorderprocessing,inventorymanagement,disputes,productinformationmaintenance,andotherdailyoperationaltasks.
• Actasanoperationalbackupwithinthee-commerceteamduringpeakperiodsorteammemberabsences.
• Supportotherday-to-daye-commerceoperationaltasksasrequiredbytheteam.

MandarinspeakingE-commerceSpecialist(TikTokShop)-TheSkillsYou'llNeedtoSucceed:

• Bachelor’sdegreeorabove,preferablyinE-commerce,Marketing,Business,SupplyChain,orarelatedfield.
• StronginterestinTikTokShop,e-commerceplatforms,andsocialcommerce.
• Strongexecutionskills,attentiontodetail,andaresponsibleapproachtodailyoperationaltasks.
• Goodcommunicationandcoordinationskills,withtheabilitytoworkeffectivelywithinternalteams,agencies,creators,andexternalpartners.
• BasicdataanalysisskillsandproficiencyinExcelorsimilartools.
• GoodwrittenandverbalEnglishcommunicationskills;Mandarinispreferred
• PreviousexperienceinTikTokShop,Amazon,e-commerceoperations,creatormanagement,oraffiliatemarketingispreferredbutnotessential.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.