Manchester Logistics Accounts Coordinator: Client Relations

Elliot Marsh; Manchester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Major revenue-generating customers

Professional development

Supportive team environment

Job summary

Elliot Marsh is looking for a Logistics Accounts Coordinator in Manchester to act as the trusted contact for our clients, coordinating freight forwarding needs and driving revenue through service excellence.

The role focuses on building strong customer relationships, handling road and sea forwarding, and working with Sales Executives to convert opportunities while maintaining accurate records and timely shipments.

Qualifications

• Experience in logistics or freight forwarding is beneficial.
• Strong attention to detail and reliability in high‑volume environments.
• Comfortable using Microsoft Office for reporting and communication.

Responsibilities

• Provide service information, quotations and take bookings, championing customer needs at all times
• Receive and process incoming enquiries accurately, collecting all necessary information to ensure correct booking and timely shipment processing
• Handle road and sea forwarding shipments while protecting the company by monitoring credit ratings and outstanding account balances
• Follow up quotations and correspondence with customers to secure business and develop new opportunities alongside Sales Executives
• Manage customer order progress enquiries efficiently, keeping customers informed of shipment status at all times
• Demonstrate knowledge of customs regulations, dangerous goods and insurance requirements, liaising with customs staff as needed
• Collate and process claims information promptly and professionally
• Maintain accurate documentation, records and systems, preparing management reports as required

Skills

Organised

Calm under pressure

Multi-tasking

Team player

Can-do attitude

Tools

Outlook

Excel

Teams

Job description

Elliot Marsh is looking for a Logistics Accounts Coordinator in Manchester to act as the trusted contact for our clients, coordinating freight forwarding needs and driving revenue through service excellence.

The role focuses on building strong customer relationships, handling road and sea forwarding, and working with Sales Executives to convert opportunities while maintaining accurate records and timely shipments.