Managing Associate, Member Services

World 50 Group; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

World 50 Group in London is seeking a Managing Associate, Member Services to own commercial success for assigned accounts and drive end-to-end service delivery. You will interact with C-Suite leaders, lead renewal and upgrade conversations, and nurture long-term partnerships.

The role requires 5+ years of B2B account management, strong communication, and CRM proficiency (Salesforce preferred). A hybrid schedule with 3x weekly office presence is expected, with opportunities to expand client

Qualifications

• 5+ years of Account Management/Customer Success in a fast-paced B2B environment.
• Confident communicator with experience engaging senior stakeholders and C-suite executives.
• Commercially driven with a strong interest in revenue growth and long-term career progression.
• Strategic thinker with the ability to manage account risk and drive long-term client value.
• Strong business acumen, curiosity, and interest in market trends and procurement.
• Excellent written and verbal communication with strong attention to detail.
• Analytical and data-driven, with proficiency in CRM systems (Salesforce preferred).

Responsibilities

• Drive overall account growth by effectively retaining, managing, and developing long-term, trusted member partnerships.
• Manage the complete member journey, providing world-class support during onboarding, throughout the subscription lifecycle, and during renewal or off-boarding phases.
• Engage with senior corporate executives by running product demonstrations, training webinars, and inviting members to exclusive events.
• Execute and plan comprehensive renewal plans for each assigned member and maximize regional value renewal rates.
• Coordinate with internal teams to deliver value-add services for business members, including diagnostic results deliveries.
• Proactively recruit member executives for live and virtual events featured throughout the annual member calendar.
• Build, maintain, and execute an outcomes-based business plan to achieve revenue and renewal targets.
• Innovate to identify new ways to grow World 50 Group's presence and value in existing accounts.
• Review and improve member workflows to enhance the customer experience.

Skills

Account management

Salesforce CRM

Stakeholder management

Excellent communication

Analytical mindset

Tools

Salesforce

Job description

Role: Managing Associate, Member Services

Length of Contract: Jan 2027 - March 2028 contract

Location: London

Workplace Type: We ask all employees to work a hybrid schedule, with a minimum 3x/week in their local office. We welcome employees to utilize office space more than that where possible.

The Role

Joining as an Account Manager, you will own the commercial success of your assigned accounts. In this position, you will have direct, high-level exposure to C-Suite executives and senior leaders from the world’s biggest and most valuable global brands. You will be responsible for end-to-end service delivery, building trusted member partnerships, and executing critical renewal and upgrade sales interactions within your account base. This is a fast-paced, high-impact opportunity perfect for an ambitious professional looking to accelerate their career.

Key Responsibilities

• Drive overall account growth by effectively retaining, managing, and developing long-term, trusted member partnerships.
• Manage the complete member journey, providing world-class support during onboarding, throughout the subscription lifecycle, and during renewal or off-boarding phases.
• Engage with senior corporate executives in household brands by running sophisticated product demonstrations, running training webinars, and strategically inviting members to exclusive events.
• Execute and plan comprehensive renewal plans for each assigned member and ensure we are maximizing regional value renewal rates.
• Strategically coordinate with internal teams to deliver value-add services for business members, including diagnostic result deliveries.
• Proactively recruit member executives for live and virtual events featured throughout the extensive annual member calendar.
• Build, maintain, and execute an outcomes-based business plan tailored to achieving quarterly and annual revenue and team renewal targets.
• Actively innovate to identify and unlock new ways to grow Procurement Leaders' presence and value creation within existing accounts.
• Continually review and improve existing member workflows to build a best-in-class customer experience.

Key Requirements

• 5+ years of Account Management/Customer Success experience in a fast-paced B2B environment.
• Confident communicator with experience engaging senior stakeholders and C-suite executives.
• Commercially driven with a strong interest in revenue growth and long-term career progression.
• Strategic thinker with the ability to manage account risk and drive long-term client value.
• Strong business acumen, curiosity, and interest in market trends and procurement.
• Excellent written and verbal communication skills with strong attention to detail.
• Analytical and data-driven, with proficiency in CRM systems (Salesforce preferred).

Why World 50 Group?

The World 50 Group Way is our unified cultural framework that defines who we are and how we operate, shaped by insights and input from our associates. It brings together our mission, purpose, values, and DNA to foster a culture of community, collaboration, learning, and lasting impact.

Our DNA - How we show up

• Member Obsessed: Building real connections and helping our members win is what drives us.
• Entrepreneurial: We see challenges as chances to get creative and make things happen.
• Collaborators: We’re stronger together: we share ideas, support each other, and create amazing experiences as one team.
• Learners: We stay curious, keep growing, and never stop learning.
• Humble: We aim high but leave our egos at the door - it’s about progress, not perfection.
• Community: We celebrate wins, hold each other accountable, and have plenty of laughs along the way.

As a purpose driven company, we’re dedicated to building a workplace where people from different backgrounds can do their best work. Our company value One & All , demonstrates our commitment to creating a place where every individual feels seen, supported, and free to bring their whole selves to work. When people feel genuinely valued and included, they’re more engaged and effective. That’s why we focus on cultivating an environment that celebrates difference, empowers connection, and accelerates the success of our members and their organisations.

About World 50 Group

World 50 Group is a global leader in facilitating meaningful collaboration among C-suite executives from the world’s most influential companies. Through curated peer communities, strategic insights, and trusted exchange, we empower senior leaders to navigate challenges, share experiences and create lasting impact. We cultivate community, where leaders go beyond their company, to co-create a future of extraordinary impact.