Account Manager

BCD Travel; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Flexible Working

Room to Grow

Everyone has a voice

Make your move

Comprehensive healthcare

Retirement plans

Continued education support

Travel and hotel discounts

Job summary

BCD Meetings & Events (BCD M&E) in London is seeking an Account Manager to lead client relationships, promote services, and drive strategic improvements across partnerships.

You will oversee budgets, forecast financial performance, and collaborate with internal teams to deliver exceptional client outcomes in a hybrid London-based role.

Qualifications

• Experience in client relations with a knack for resolving challenges.
• Strong background in financial management and reporting.
• Proficiency in technology solutions relevant to project and account management.

Responsibilities

• Engage proactively with clients both regionally and locally to promote BCD M&E services through in-person meetings, relevant communications, and industry events.
• Oversee account relationships, meeting client expectations, and managing BCD M&E's financial performance.
• Provide strategic and tactical input to support account development, retention, and growth.
• Collaborate effectively and efficiently with internal support teams and external client teams.
• Establish and implement short- and long-term goals and objectives in partnership with clients.
• Conduct regular client meetings and support the Account Director on regular strategic review meetings, to ensure communication and service needs are met.
• Carry out ongoing survey evaluations, analyse results, and implement continuous improvement processes.
• Develop annual account business plans, including account mapping, strategic priorities, client objectives, action plans, and gap/SWOT analysis.
• Communicating and engaging stakeholders at all levels
• Analysing and communicating industry trends to drive client success.
• Managing budgets and forecasting with precision and clarity.
• Overseeing project management to ensure top-notch quality and adherence to timelines.
• Collaborating with internal teams to implement effective reporting and technology solutions.
• Continually assess, communicate, measure, and monitor client expectations and service level requirements, making adjustments as needed to meet client objectives.
• Act as a liaison between clients and internal support teams, advocating for both the internal team and BCD M&E.
• Organise client networking events with suppliers to foster relationships and enhance brand awareness.

Skills

Client relations

Financial management

Project management tech

Proactive planning

Job description

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Account Manager

Date: Oct 12, 2026

Location: UK, London, Office, EUROPE

Company: BCD

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

At BCD Meetings & Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI. We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world. AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.

About the role:

Jump into an exciting opportunity where you’ll be the go-to guru for industry trends and BCD M&E services! Get ready to lead, inspire, and drive strategic improvements that elevate our client partnerships. If you’re a problem solver with a passion for excellence, we want to hear from you!

As an Account Manager, you will:

• Engage proactively with clients both regionally and locally to promote BCD M&E services through in-person meetings, relevant communications, and industry events.
• Oversee account relationships, meeting client expectations, and managing BCD M&E's financial performance.
• Provide strategic and tactical input to support account development, retention, and growth.
• Collaborate effectively and efficiently with internal support teams and external client teams.
• Establish and implement short- and long-term goals and objectives in partnership with clients.
• Conduct regular client meetings and support the Account Director on regular strategic review meetings, to ensure communication and service needs are met.
• Carry out ongoing survey evaluations, analyse results, and implement continuous improvement processes.
• Develop annual account business plans, including account mapping, strategic priorities, client objectives, action plans, and gap/SWOT analysis.
• Communicating and engaging stakeholders at all levels
• Analysing and communicating industry trends to drive client success.
• Managing budgets and forecasting with precision and clarity.
• Overseeing project management to ensure top-notch quality and adherence to timelines.
• Collaborating with internal teams to implement effective reporting and technology solutions.
• Continually assess, communicate, measure, and monitor client expectations and service level requirements, making adjustments as needed to meet client objectives.
• Act as a liaison between clients and internal support teams, advocating for both the internal team and BCD M&E.
• Organise client networking events with suppliers to foster relationships and enhance brand awareness.

You might also have:

• Experience in client relations with a knack for resolving challenges.
• Strong background in financial management and reporting.
• Proficiency in technology solutions relevant to project and account management.
• A proactive mindset that empowers strategic planning and execution.

You should know:

• This is a hybrid role that requires 4 days a week in either client meetings or our London office
• Attending supplier networking events and client evening entertaining required
• Our standard working hours are 9:00am-5:30pm with an hour break
• You must have the right to work in the UK

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.