Managing Agent and Leasehold Coordinator

Parkinson's UK; Portsmouth; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a part-time Managing Agent and Leasehold Coordinator to join their dynamic team. This permanent role offers a flexible working environment, allowing you to balance home and office work. You will be responsible for managing agreements, invoices, and lease data while ensuring exceptional customer service. The organization is committed to providing affordable homes and support services, fostering a vibrant and inclusive culture. If you are passionate about housing and customer service, this is a fantastic opportunity to make a meaningful impact in your community.

Benefits

26 days holiday (plus bank holidays) pro-rata

Productivity-related bonus scheme

Generous contributory pension of 6%

Life assurance at 3x annual salary

Private medical insurance

Health care cash plan (Medicash)

Enhanced pay for parental leave

Access to counseling and financial support services

Electric car scheme

In-house and e-learning courses

Qualifications

• Experience in delivering high standards of customer service in busy environments.
• Strong organizational skills and ability to set up new systems.

Responsibilities

• Manage systems and data related to Managing Agent Agreements and Invoices.
• Provide excellent customer service to leaseholders and shared ownership customers.

Skills

Customer Service

Organizational Skills

IT Proficiency

Leasehold Management

Understanding of Housing Sector

Education

TPI or similar qualification in property industry

Job description

Managing Agent and Leasehold Coordinator

Location: Portsmouth

The Vacancy

We’re VIVID! – We offer a vibrant, friendly, inclusive culture that supports, develops, and attracts the best people!

We’re hiring a part-time Managing Agent and Leasehold Coordinator to join our team. This is a permanent position working 18.5 hours per week. We offer a flexible approach to working between home and either the Portsmouth or Basingstoke office, with a minimum of 20% of this time to be office-based to promote collaboration and teamwork.

What we can offer you:

• 26 days holiday (plus bank holidays) pro-rata, with the option to buy or sell annual leave
• A productivity-related bonus scheme
• A generous contributory pension of 6%, with employer match between 7% and 10%
• Life assurance at 3x annual salary
• Private medical insurance
• Health care cash plan (Medicash)
• Enhanced pay for maternity, paternity, adoption, and shared parental leave
• Access to counseling, legal, and financial support services
• Electric car scheme
• Variety of in-house and e-learning courses, coaching, and mentoring programs

Role responsibilities:

As Managing Agent and Leasehold Coordinator, you’ll manage systems and data related to Managing Agent Agreements, Invoices, and Leases to maximize income for VIVID. This includes handling detailed agreement data, Ground Rent Collection, and issuing correct demands from Managing Agents to support customer queries handled by the Leasehold and Service Charge Officers.

You’ll provide excellent customer service to leaseholders and shared ownership customers, assist with lease management by locating leases and agreements, and ensure accurate record-keeping of managing agent information and agreements.

You’ll collaborate closely with the Finance Rents and Service Charges team to ensure accurate charges, including communal utility queries, and produce monthly performance reports to monitor team performance effectively.

Candidates should have an understanding of service charge and leasehold management, experience in delivering high standards of customer service in busy environments, and knowledge of housing associations and the wider housing sector. A TPI or similar qualification in the property industry, housing, or customer service is preferred but not essential. Strong organizational skills, IT proficiency, and the ability to set up new systems and processes are required.

This role requires a DBS check.

Interviews are scheduled for the week commencing 12 May.

The Company

We are a leading provider of affordable homes and support services in southern England, committed to ensuring everyone has a safe and secure place to call home. We invest in our homes and communities, focusing on quality, safety, and energy efficiency, and strive to improve our services for ease of access and use.

As the fifth-largest developer of new homes among housing associations in England, we build over 1,500 homes annually to meet local needs. Our vision is “More homes, bright futures”.

Living VIVID

Ranked 91st in the Top 100 Best Companies to Work For and 12th among housing associations, we foster a high-performing, enjoyable working environment. We prioritize staff development and wellbeing through various initiatives.

We are committed to diversity and inclusion, welcoming applicants from all backgrounds. As a disability confident leader, we offer accessible offices and reasonable adjustments throughout the recruitment process. Please specify your needs on your application form.