Villa Rentals Manager

N2S Italia Ltd.; Greater London; Remote; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic team at an innovative company as a Property Portfolio & Villa Rentals Manager, where you'll engage in the exciting world of luxury travel. This role involves curating a portfolio of exquisite villas, ensuring high-quality service, and crafting unforgettable experiences for clients. You'll collaborate with various teams, manage logistics, and enhance client satisfaction through attention to detail and proactive communication. If you're passionate about real estate and luxury travel, this is your chance to shine in a role that offers both challenges and rewards, all while working remotely and enjoying a supportive work culture.

Benefits

20 Working Days Annual Leave

Bonus up to 20% of Gross Salary

Flexible working hours

Qualifications

• Minimum 2 years experience in short term real estate or luxury travel industry.
• Must be detail-oriented and able to work under pressure.

Responsibilities

• Research and manage villa properties for luxury rentals.
• Liaise with clients and villa owners for seamless experiences.

Skills

Detail-oriented

Proactive

Ground logistics

Professional English speaking and writing

Tools

TourWriter

TravelKey

AXUS

Job description

Direct message the job poster from N2S Italia Ltd.

Position Job Title: Property Portfolio & Villa Rentals Manager (Italy team)

Start Date: ASAP

Type of Contract: Full-Time

Base Salary per Annum: to be discussed, depending on experience

Bonus: up to 20% of the Gross Salary

Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)

Working place: working from home / remote

Monday to Friday

In high season (June to September) it might be required occasionally to assist with urgent matters on weekends

TASKS:

Product:

• Constant research of new private properties and villas to be added to our N2S Villas portfolio.
• Understanding and developing the N2S vision, taste and philosophy in the selection of new properties.
• Site visits for quality check and bounding with villa owners and/or villa managers.
• Designing and researching experiences tailored around each villa, in the surrounding destination and at the property.

Admin:

• Working along the Admin & Product team to constant update of all villas in our portfolio. Reviewing yearly images, details, rates, and inclusions…
• Liaise with the IT department to upload new villas online.
• Making sure we have from each villa the crucial details needed for quotations and travel/booking documentation.
• Clean and improve database.
• Uploading all villa bookings on company's software: TourWriter, TravelKey & AXUS.
• Villa Rental Requests: managing all villa rental requests starting from receiving inquiries from our travel agent partners, suggesting the most suitable properties, and engaging with clients to gather essential pre-arrival information, ensuring a seamless and luxurious villa experience.
• Designing itineraries: creating detailed itineraries including experiences, transportation, private celebrations, and additional services for the duration of the villa stay.
• Facilitating Communication: liaise with villa manager and/or owner providing clients details, dietary preferences, eventual chef services, etc., organizing a smooth check-in and top-notch stay.
• Ensuring all requests/follow-ups are sent on time.
• Ensuring high level of service to B2B agents partners.
• Ensuring Client Satisfaction: staying in constant contact with clients throughout their stay, welcoming them, and supplying crucial daily updates to VIP clients regarding their villa experience.
• Enhancing the Experience: going the extra mile by providing special touches such as welcome cards, birthday surprises, and additional amenities to enhance the overall experience.

Others:

• Support the CEO, COO, and CFO in daily tasks if required.

REQUIRED:

• Minimum 2 years experience in short term real estate or luxury travel industry.
• Professional English speaking and writing.
• The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with good taste.
• London, Italy or New York based: in London full-time employment contract, in Italy or New York as full-time freelancer (due to the current law).

Please send your cover letter and CV to [e-mail] copying-in [e-mail].

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Travel Arrangements