Leasing Specialist

LSA Management; Salisbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in property management is seeking a Leasing Specialist to enhance resident relations and community profitability. In this dynamic role, you will engage with prospects, manage leasing processes, and ensure resident satisfaction. Your contributions will directly impact the community's success as you work closely with the Community Manager. The company offers a collaborative environment with opportunities for professional growth and development, making it an exciting place to advance your career. If you're passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

401(k) with matching

Dental insurance

Health insurance

Vision insurance

Employee assistance programs

Flexible schedule

Life insurance

Paid time off

Parental leave

Professional development assistance

Qualifications

• 3+ years of leasing experience in a multifamily environment.
• Solid computer skills and knowledge of property management software.

Responsibilities

• Leasing, marketing, and maintaining positive resident relations.
• Ensuring resident satisfaction and community profitability.

Skills

Exceptional customer service

Leasing experience (3+ years)

Affordable Housing leasing

Ability to thrive in fast-paced environment

Solid computer knowledge (Windows, Word, Excel)

Valid Driver's License

Knowledge of Yardi and/or RealPage

Tools

Yardi

RealPage

Job description

Who is LSA Management?

LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast. We combine the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact, creating a unique opportunity to add value for residents, team members, and partners. Headquartered in Charlotte, NC, we manage 3,000 units and aim to expand to 10,000 by 2030.

The Opportunity

As a Leasing Specialist at LSA Management, you will be responsible for leasing, marketing, and maintaining positive resident relations within the community. You will play a key role in ensuring resident satisfaction and community profitability, working closely with the Community Manager to align community goals with company objectives.

The Skillset

• Passion for providing exceptional customer service
• 3+ years of Leasing experience in a Multifamily environment
• Affordable Housing leasing experience preferred
• Thrives in a fast-paced environment
• Flexible schedule, including evenings and weekends based on business needs
• Solid computer knowledge (Windows, Word, Excel, internet, email)
• Valid Driver's License and reliable transportation
• Working knowledge of Yardi and/or RealPage Property Management software preferred.

90 Days at LSA Management

We believe in setting clear expectations and goals from the start. Here's what your first 90 days will look like:

First 30 Days:

Orientation and Training:

• Company Overview: Learn about LSA Management's mission, values, and goals.
• Policies and Procedures: Familiarize yourself with company policies, Fair Housing laws, and compliance requirements.
• Software Training: Get hands-on training with RealPage and other property management software.
• Community Tour: Tour the property to understand the layout, amenities, and available units.
• Shadowing: Shadow the Community Manager to observe best practices in resident interactions and leasing processes.

Resident Relations:

• Introduction: Meet current residents and introduce yourself as a new point of contact.
• Customer Service: Begin handling basic resident inquiries and service requests under supervision.

Leasing and Marketing:

• Prospect Engagement: Start greeting and qualifying prospects, recording visits, and learning to demonstrate community features.
• Marketing Materials: Assist in updating and distributing marketing materials.

First 60 Days:

Leasing Activities:

• Lead Management: Take on more responsibility for managing leads, following up with prospects, and closing leases.
• Application Processing: Process rental applications, secure deposits, and ensure compliance with Fair Housing requirements.
• Move-In Coordination: Ensure apartments are ready for new residents and coordinate move-ins.

Resident Retention:

• Service Requests: Follow up with residents to ensure satisfaction on maintenance service request.
• Resident Events: Assist in planning and hosting resident appreciation and retention events.

Financial Responsibilities:

• Rent Collection: Begin assisting with rent collection and posting payments.
• Delinquency Management: Learn procedures for addressing unpaid rent and communicating with residents about outstanding balances.

90 Days & Beyond:

• Achieve 0% rent delinquency
• Ensure all community operations align with company goals
• Continue to build and maintain strong relationships with residents and team members

The Interview Process

We want our interview process to reflect our culture: transparent and collaborative. Here's what you can expect:

Our First Chat: Meet with a recruiter to discuss your background, what you can bring to LSA Management, and what you're looking for in your next role.

The Hiring Manager Interview: Dive into the role, team expectations, and what success looks like at LSA Management with your potential future boss.

The Technical Assessment: Depending on the role, you may be asked to complete a technical assessment to demonstrate your skills.

The Panel: : Depending on the role, you may be asked to meet with a hiring panel. Learn more about the team, responsibilities, and workflows. Be prepared to discuss past projects and how you collaborate with others.

The Executive Review: Depending on the role, you may be asked to meet an executive to gain a different perspective on LSA Management. Ask well-thought-out questions about the company, culture, and more.

Job Type

• Full-time
• Pay: Hourly + Bonus (if applicable)

Benefits

• 401(k) with matching
• Dental, health, and vision insurance
• Employee assistance and discount programs
• Flexible schedule and spending account
• Life insurance
• Paid time off and parental leave
• Professional development assistance

Schedule

• 8-hour shifts, Monday to Friday
• Saturday based on business/property needs

License/Certification

• Driver's License (Preferred)
• Reliable transportation

Join us at LSA Management and make a meaningful impact on our communities!