Manager, UX Research

Elekta; Crawley; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Work pattern: Crawley HQ 4 days on, 1?

Up to 25 days vacation

Private Medical Insurance

Pension contribution

Cycle to work

Life Assurance

Onsite restaurant

EV salary sacrifice

Job summary

Elekta is seeking a Manager, User Experience (UX) Research to lead our Global UX Research team in Crawley, ensuring safe, effective, and usable hardware and software. You will collaborate with Product Management, Engineering, Regulatory, and Design to champion user-centred design across the business.

Reporting to the Head of UX & Design, you will shape user research strategy, oversee usability activities for regulated medical devices, and drive measurable improvements in product UX.

Qualifications

• Masters or equivalent in UX Research, Human Factors, or related field.
• Experience leading UX teams and mentoring.
• Strong background in usability testing and user research methods.
• Experience supporting regulatory submissions for medical devices.
• Proven ability to influence senior stakeholders across cross-functional teams.
• Track record delivering measurable business impact through UX.

Responsibilities

• Lead, coach, and develop a global team of UX Researchers, fostering collaboration and excellence.
• Define and prioritise UX research activities across Elekta's product portfolio.
• Partner with Product, Engineering, Regulatory, and Design to embed user needs throughout the lifecycle.
• Drive adoption of user-centred design practices and advocate for UX value.
• Oversee user research and testing from discovery to launch and improvement.
• Lead usability engineering activities for regulated medical devices and ensure compliance.
• Manage user risk analysis and documentation for regulatory submissions.
• Establish UX quality measures and use insights to guide product decisions.
• Manage relationships with external research partners.

Skills

UX research leadership

User-centred design

Usability testing

Regulatory submissions support

Stakeholder influence

Medical device UX

Education

Master's degree in UX Research or related field

Job description

We don’t just build technology. We build hope for everyone dealing with Cancer.

At Elekta, we believe every individual deserves access to the best cancer care. That’s why we’re committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective, efficient, and accessible. If you're passionate about making a meaningful impact, we invite you to bring your expertise and energy to our team.

What You’ll Do At Elekta:

As Manager, User Experience (UX) Research, you will lead Elekta's Global UX Research team, ensuring our hardware and software products are safe, effective, and easy to use. Working closely with Product Management, Engineering, Regulatory, and Design leaders, you will champion user‑centred design and usability best practices across the business while supporting the development of products that improve cancer care worldwide.

Reporting to the Head of UX & Design, you will play a key role in shaping user research strategy, leading usability activities for regulated medical devices, and driving measurable improvements in product UX.

Responsibilities:

• Lead, coach, and develop a global team of UX Researchers, fostering a culture of collaboration, growth, and excellence.
• Define and prioritise UX research activities across Elekta's product portfolio to maximise user and business impact.
• Partner with Product, Engineering, Regulatory, and Design teams to ensure user needs are embedded throughout the product lifecycle.
• Drive the adoption of user‑centred design practices and advocate for the value of UX research across the organisation.
• Oversee user research and testing programmes, from early discovery through to product launch and continuous improvement.
• Lead usability engineering activities for regulated medical devices, ensuring compliance with relevant regulatory requirements.
• Responsible for user risk analysis and documentation related to usability, both parts of the regulatory submission process
• Establish meaningful measures of UX quality and use insights to guide product improvements and decision‑making.
• Manage relationships with external research partners where specialist support is required.

What You’ll Bring:

• Significant experience and academic qualifications (Masters level preferred) in UX Research, Human Factors, HCI, Psychology, or a related field.
• Experience leading and developing UX teams, including coaching, mentoring, and performance management.
• Experience with user‑centred design of complex, safety‑critical products
• Significant experience of usability testing and a wide range of other user research methods, including observational/ contextual research, interviews, surveys, etc.
• Experience supporting regulatory submissions for medical devices, including formal usability testing and user risk analysis.
• Proven ability to influence senior stakeholders and build alignment across cross‑functional teams.
• A track record of delivering measurable business impact through user‑centred design.

What You’ll Get:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

• Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH)
• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Employer Pension Contribution Package
• Cycle to work scheme
• Life Assurance
• Onsite subsidized restaurant, offering budget-friendly dining
• Love electric (Electric vehicle salary sacrifice scheme)

We are an equal opportunity employer

We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.