Senior UX Researcher

Elekta; Crawley; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Work Pattern: Crawley HQ 4 days a week

Up to 25 paid vacation days

Holiday Purchase Scheme

Private Medical Insurance

Attractive Employer Pension Programme

Cycle to work scheme

Life Assurance

onsite subsidized restaurant

Love electric salary sacrifice

Job summary

Elekta in Crawley is seeking a Senior UX Researcher to lead user research and usability testing for our hardware and software products. You will conduct usability testing, risk analysis, and compile documentation for regulatory submissions, shaping safe and intuitive user experiences.

You will collaborate with Design, Product, Engineering and Clinical teams to bring user insights into product decisions. The role involves guiding junior staff and managing external research partners to ensure

Qualifications

• 4+ years of UX research, human factors or usability experience.
• Strong mix of qualitative and quantitative methods with ability to choose the right approach.
• Formal, metrics-driven usability testing experience.
• Experience in healthcare or regulated medical devices is preferred.

Responsibilities

• Lead and deliver user research and usability testing across the product lifecycle.
• Plan and run interviews, observational research, usability tests and surveys.
• Perform task and risk analyses to assess safety and usability of medical devices.
• Define usability strategy aligned with regulatory requirements and complete usability documentation for submissions.
• Recommend UX design improvements to enhance safety and usability.
• Collaborate with Product, Engineering, Clinical and Regulatory teams; act as usability subject matter expert.
• Communicate insights clearly and advocate for user-centered design.
• Support and guide junior team members.
• Manage external research partners when needed.

Skills

UX research

Usability testing

Regulatory knowledge

Regulatory submissions

Communication

Job description

We don't just build technology. We build hope for everyone dealing with Cancer.

At Elekta, we believe every individual deserves access to the best cancer care. That's why we're committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective, efficient, and accessible. If you're passionate about making a meaningful impact, we invite you to bring your expertise and energy to our team.

What You'll Do At Elekta:

We're looking for a Senior UX Researcher to lead user research and usability testing across Elekta's hardware and software products. You will be responsible for usability testing, user risk analysis and the associated documentation needed for regulatory submissions. You will make recommendations to improve product UX. This role plays a key part in shaping safe, effective, and intuitive user experiences.

You'll work closely with Design, Product, Engineering, and Clinical teams, helping bring user insights into product decisions.

• Lead and deliver user research and usability testing across the product lifecycle
• Plan and run studies such as interviews, observational research, usability testing and surveys
• Perform task analysis and risk analysis to assess the safety and usability of medical devices (hardware and/or software)
• Define and align usability strategy with product and regulatory requirements. Complete the necessary usability documentation for regulatory submissions.
• Make recommendations for UX design changes to improve safety and usability
• Work closely with cross-functional teams including Product, Engineering, Clinical and Regulatory. Act as the subject matter expert in usability within product teams.
• Communicate insights clearly and advocate for user-centered design
• Support and guide more junior team members
• Manage external research partners where needed

What You'll Bring:

• Experience in UX research, human factors or usability (typically 4+ years)
• Strong hands-on experience across a range of qualitative and quantitative research methods, with the ability to choose the right approach
• Good experience with formal, metrics-driven usability testing
• Experience working on complex products within a regulated, safety-critical industry. Experience within healthcare and with regulated medical devices (hardware and/or software) is preferred.
• Understanding of usability standards and risk management (e.g. IEC 62366, ISO 14971, FDA guidelines)
• Strong stakeholder management and communication skills
• Interest in working with complex products and improving complex workflows

What You'll Get:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

• Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH)
• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Employer Pension Contribution Package
• Cycle to work scheme
• Life Assurance
• Onsite subsidized restaurant, offering budget-friendly dining
• Love electric (Electric vehicle salary sacrifice scheme)

We are an equal opportunity employer

We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.