Manager - Technology Support Services

Wesco; Bracknell; On-site; GBP 75,000 - 95,000; Full time

Job summary

A global technology support services company in Bracknell is seeking a Manager‑Technology Support Services to lead a team of experts. In this role, you will be responsible for providing technical support to clients, maintaining key performance indicators, and coordinating vendor training. The ideal candidate will have over 10 years of technical experience, strong leadership, and advanced computer skills, including proficiency in Microsoft Office and AutoCAD. This position also requires a customer-centric mindset and the ability to travel up to 25%.

Qualifications

• 10+ years of experience in technical expertise in design, implementation and/or commissioning.
• 2+ years leading a team of up to 4 direct reports preferred.
• Ability to travel up to 25%.
• 10+ years of experience in the technical field of expertise in design, implementation and/or commissioning.
• 3+ years of experience speaking with strong presentation skills.
• 2+ years of experience leading a team of up to 4 direct reports preferred.
• Possess a customer‑centric mindset.
• Possess advanced computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint and Visio.
• Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility.
• AutoCAD 2D or AutoCAD Inventor preferred.
• BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent preferred.
• Ability to travel up to 25%.

Responsibilities

• Provide technical support to customers while managing a team of experts.
• Coordinate vendor training activities for the team.
• Maintain reporting of key performance indicators (KPI).
• Maintain reporting of key performance indicators (KPI).
• Develop customer‑facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure a consistent customer experience.
• Communicate with Engineering, Applications Engineering, Marketing, Category Management, Supply Chain Services, and Quality Assurance divisions regarding product problems, opportunities, or emerging customer needs.

Skills

Customer-centric mindset

Strong leadership skills

Advanced computer skills

Strong presentation skills

Communication

Education

Bachelor's Degree

Associates’ Degree or College Diploma

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio)

AutoCAD 2D or AutoCAD Inventor

Microsoft Office Suite

Visio

BISCI RCDD/OSP/NTS/DCDC

Job description

Job Description

As the Manager‑Technology Support Services, you will manage a team of experienced technical professionals who are providing expertise to internal and external customers. You will be responsible for implementing measurable annual performance objectives for your team as agreed with Director and Senior Director.

Responsibilities

• Provide technical support to external and internal customers as needed in their field of expertise, while managing a team of subject‑matter experts.
• Coordinate vendor training activities for the team and others within the Technology and Support Services (TSS) organization.
• Strive for continual improvement of team organization, processes and procedures.
• Maintain reporting of key performance indicators (KPI).
• Develop customer‑facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure a consistent customer experience.
• Communicate with Engineering, Applications Engineering, Marketing, Category Management, Supply Chain Services, and Quality Assurance divisions regarding product problems, opportunities, or emerging customer needs.

Qualifications

• Associates’ Degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience required.
• Licenses/Certificates/Designations required.
• Bachelor’s Degree preferred.
• 10+ years of experience in the technical field of expertise in design, implementation and/or commissioning.
• 3+ years of experience speaking with strong presentation skills.
• 2+ years of experience leading a team of up to 4 direct reports preferred.
• Possess a customer‑centric mindset.
• Possess advanced computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint and Visio.
• Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility.
• AutoCAD 2D or AutoCAD Inventor preferred.
• BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent preferred.
• Ability to travel up to 25%.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.