Supervisor - Inside Sales

Wesco; Uxbridge; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading sales and distribution company in Uxbridge is seeking a Supervisor – Inside Sales to assist branch management in developing sales strategies and coaching the sales team. The ideal candidate will have a High School Degree (Bachelor's preferred) and over 5 years of inside sales experience. Responsibilities include supervising sales staff, customer service enhancement, and trend analysis. Flexible teamwork and time management skills are essential. Equal opportunity employer.

Qualifications

• 5+ years of inside sales experience required.
• Knowledge of customer service principles and processes.
• Experience in sales supervision preferred.

Responsibilities

• Supervise inside sales and counter personnel.
• Coaches and mentors sales staff.
• Analyzes trends and provides input on action plans.

Skills

Inside sales experience

Leadership skills

Communication skills

Time management

Analytical skills

Education

High School Degree or equivalent

Bachelor's Degree preferred

Tools

Word processing software

Customer relationship management (CRM) software

Job description

As the Supervisor – Inside Sales, you will assist branch management in the formulation of sales strategies and execute plans and budgets to grow accounts, margin, and recruit new customers. You will provide leadership to assigned staff to meet and optimize established levels of business performance objectives, service, productivity, and quality, while maintaining positive employee morale and servicing a customer base efficiently.

Responsibilities

• Provides immediate supervision of inside sales and counter personnel.
• Coaches and mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
• Takes leadership and direction from branch management and communicates to employees.
• Assists with team workload distribution.
• Verifies attendance records, provides input on hiring matters, assists with performance appraisals, takes direction on training and development of staff, and assists with disciplinary actions.
• Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.
• Serves as liaison with suppliers for return authorizations.
• Directs credit management in extension of credit and collection of accounts receivable claims and deductions.
• Provides and organizes product training for team and vendors.

Qualifications

• High School Degree or equivalent required; Bachelors’ Degree preferred.
• 5+ years required of inside sales experience.
• Knowledge of business and management principles, including strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Strong verbal, written, analytical, persuasion, and interpersonal skills.
• Excellent communication and computer skills.
• Effective time management.
• Demonstrate teamwork, leadership, and flexibility.
• 2 years preferred of sales supervision and department site P&L.
• 3 years of electrical experience preferred.
• Ability to travel 0% - 25%.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.