Manager, Service Delivery, Hospitality

JR United Kingdom; Slough; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the entertainment sector seeks a Manager for Service Delivery in Hospitality, focusing on exceptional delivery for race weekend experiences. The role requires extensive operational experience, strong communication skills, and the ability to manage multiple stakeholders effectively.

Qualifications

• Extensive experience in Operations or similar roles.
• Experience within the Live Events industry.
• Proven ability to deliver premium hospitality experiences.

Responsibilities

• Lead F1’s hospitality operations during race weekends with diverse stakeholders.
• Identify new revenue streams related to B2B Paddock Club experiences.
• Enhance customer journeys to improve product quality.

Skills

Problem-solving

Multitasking

Communication

Relationship building

Job description

Social network you want to login/join with:

Manager, Service Delivery, Hospitality, Slough

Client:

Formula One

Location:

Slough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Formula 1 covers a wide range of disciplines across various industry sectors, drawing top talent from technicians, engineers, media rights specialists, and experts in digital and traditional media, marketing, and communications. From timekeeping, software development, broadcast engineering, to content creation, we are truly the 11th Formula 1 team.

We are recruiting a Manager, Service Delivery, Hospitality for our Experiences and Hospitality team based at our St James Market Office in London. Do you have what it takes to be part of the world’s greatest sport and entertainment spectacle?

Main Duties and Responsibilities:

1. Lead F1’s hospitality operations during race weekends, coordinating with internal and external stakeholders to ensure successful delivery of the Paddock Club and related hospitality experiences.
2. Collaborate with internal teams to plan all race weekend activities, including Experiences, Race Promotion, Partnerships, Motorsport, Circuit Engineering, Health & Safety, Security, Media Engineering, Event Delivery, Media Rights, and Marketing.
3. Hold regular meetings and provide updates to ensure cross-departmental objectives are understood and achieved.
4. Work with DO & CO to plan and execute all requirements for Paddock Club operations, ensuring contractual obligations are met and experiences are world-class.
5. Engage with external stakeholders, providing timely updates and reports for race weekends and related activities.
6. Support local promoters in non-owned events to maintain global consistency of operational processes.
7. Identify new revenue streams related to B2B Paddock Club experiences across global race events.
8. Maintain CRM with operational and client activity information.
9. Coordinate with Commercial Sales & Finance to ensure timely and budgeted event delivery.
10. Enhance customer journeys to improve product quality.
11. Collaborate with Experiences, Commercial, and Guest Services teams to deliver excellent customer service.
12. Provide race status reports to the Service Delivery Lead, Hospitality.
13. Assist in data-driven reporting to support strategic planning for F1 premium products.
14. Improve operational systems and stay updated with industry trends.
15. Support departmental objectives within the Hospitality Team.

About You:

• Extensive experience in Operations or similar roles.
• Experience within the Live Events industry.
• Proven ability to deliver premium hospitality experiences, including event logistics for high-value brands and clients.
• Experience managing multiple stakeholders.
• Knowledge of organizational effectiveness and operations management.
• Strong problem-solving and multi-tasking skills.
• Excellent verbal and written communication skills.
• Ability to build positive relationships and earn respect from others.