Manager, Service Delivery, Hospitality

Formula 1; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading global sports organization as a Manager in Service Delivery, focusing on hospitality operations during race weekends. You will lead the Paddock Club experiences, ensuring exceptional service and operational excellence. Collaborate with various teams to enhance customer journeys and identify new revenue opportunities. This role requires strong stakeholder management and organizational skills, along with a background in live events and premium hospitality.

Qualifications

• Extensive experience in Operations or a similar role.
• Proven experience in delivering premium hospitality experiences.

Responsibilities

• Lead F1’s hospitality operations during race weekends.
• Coordinate with teams to plan race weekend activities.
• Identify new revenue opportunities related to B2B Paddock Club.

Skills

Stakeholder Management

Problem Solving

Communication

Organizational Skills

Education

Full UK/EU Driving License

Job description

Formula 1: Manager, Service Delivery, Hospitality

Formula 1 encompasses a diverse range of disciplines across various industry sectors, drawing top talent from technicians, engineers, media rights specialists, and experts in digital and traditional media, marketing, and communications. From timekeeping to software development, broadcast engineering, and content creation, we see ourselves as the 11th team on the grid.

We are seeking a Manager, Service Delivery, Hospitality for our Experiences and Hospitality team, based at our St James Market Office in London. Do you have what it takes to be part of the world’s premier sport and entertainment spectacle?

Main Duties and Responsibilities:

• Lead F1’s hospitality operations during race weekends, serving as the primary contact for internal and external stakeholders to ensure the successful delivery of the Paddock Club and related hospitality experiences.
• Collaborate with internal teams to plan all aspects of race weekends, including Experiences, Race Promotion, Partnerships, Motorsport, Circuit Engineering, Health & Safety, Media Engineering, Event Delivery, Media Rights, Marketing, and more.
• Organize regular meetings and provide updates to F1 departments to ensure clear understanding and execution of objectives.
• Coordinate with DO & CO to plan and execute Paddock Club operational and experiential activities, ensuring contractual obligations are met and exceeded.
• Engage with external stakeholders through regular meetings and updates, including pre-event guest information and ancillary activities.
• Support local promoters in non-owned events to maintain global consistency in Paddock Club operations.
• Identify new revenue opportunities related to B2B Paddock Club and secondary experiences across race events worldwide.
• Maintain CRM with relevant operational data and client activities.
• Work closely with Commercial Sales & Finance to ensure timely and budget-compliant event delivery.
• Enhance product quality by reviewing customer journeys and experience metrics.
• Collaborate with Experiences, Commercial, and Guest Services teams to provide outstanding customer service.
• Provide regular race status updates to the Service Delivery Lead, Hospitality.
• Assist in data-driven reporting to inform strategic planning for F1’s premium offerings.
• Continuously improve operational systems and stay informed of industry trends.
• Support the Hospitality team in achieving departmental goals.

About You:

• Extensive experience in Operations or a similar role.
• Background in the Live Events industry.
• Proven experience in delivering premium hospitality experiences, including event logistics for high-value brands and clients.
• Strong stakeholder management skills.
• Knowledge of organizational effectiveness and operations management.
• Excellent problem-solving and multi-tasking abilities.
• Exceptional verbal and written communication skills.
• Ability to build positive relationships and earn respect.
• Outstanding organizational skills.
• Fluent in English.
• Full UK/EU Driving License.
• Willingness to travel extensively.