Manager Sales Operations (NJE)

NetJets IP, LLC; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

NetJets IP, LLC in Greater London is seeking an experienced Sales Operations Manager to lead and manage the Sales Operations team. In this role, you will enhance team performance, drive operational efficiency, and oversee CRM systems while collaborating with cross-functional teams.

The ideal candidate will have a Bachelor's degree in Business or Finance and 6-8 years of relevant experience in Sales Operations, with strong communication and analytical skills. Join us in a fast-paced environment focused on delivering superior customer experiences.

Qualifications

• 6-8 years of experience in Sales Operations management.
• Minimum 5 years' experience managing a Sales Operations team preferred.
• Fluency in Business English (written and spoken).

Responsibilities

• Train and manage the Sales Operations team.
• Improve operational efficiency and customer experience.
• Oversee CRM implementation and management.

Skills

Service-Oriented

Strives For Positive Results

Strong problem-solving skills

Strong decision-making abilities

Education

Bachelor's in Business or Finance

Tools

Salesforce

Conga

MS Office Suite

Job description

Tasks and Responsibilities

Team Management

• Train and manage the Sales Operations team to excel in their role in supporting the Sales team throughout the sales cycle. This includes but is not limited to proposal generation, operational queries, providing flight quotes, improving pipeline management processes and creating reports and dashboards.
• Develop and coach the Sales Operations team, providing strategic guidance, tactical support, performance feedback and career development to enhance team productivity and engagement.
• Lead recruitment efforts to attract and hire top talent.
• Lead and motivate team members in their areas of expertise and through performance metrics, driving for a culture of excellence and results.
• Accountable for the effective use of the budget allocated to the Sales Operations team.

Sales Optimisation

• Improve operational efficiency, customer experience and sales productivity by implementing improvements in the sales process, including automation opportunities, resolving obstacles and creating synergies across the sales function.
• Lead high-priority projects, including proposal updates and RFPs to facilitate consistent and effective communication of the NetJets value proposition.
• In collaboration with the Legal department and Data Privacy Specialist, ensure Legal and GDPR compliance in all processes.
• Collaborate with cross-functional teams to implement Sales initiatives.

Sales Systems Management

• Oversee CRM implementation and management, balancing user experience and management visibility requirements.
• Ensure compliance and best practices usage of Sales Systems, including Salesforce and Conga.
• Work closely with NJA and NJE IT to support the development, implementation and use of technology within the Sales team, address technical issues and integrate systems to improve efficiency of sales processes.

Other duties can be performed subject to being within the same professional career, considered related or functionally linked.

Education

Bachelor's in Business or Finance

Years of Experience

6-8 years of experience

Core Competencies

• Service-Oriented
• Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Degree in Business, Finance or Economics.
• Minimum 5 years’ experience managing a Sales Operations team (preferred).
• Knowledge of NJE Products / Programs (preferred).
• Experience with CRM.
• Proficient in MS Office Suite.
• Ability to interpret and utilise complex data.
• Fluency in Business English (written and spoken).
• Strong communicator and collaborator with experience in cross department communications.
• Detail oriented with strong organisational skills.
• Ability to thrive in a fast-paced, changing environment.
• Strong problem-solving and decision-making abilities.
• Adaptable to evolving company needs.