Manager - People Operations

Yorkshire Building Society; Leeds; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Holiday 25 days + Bank Holidays

Bonus 7% on-target

Pension up to 11%

Healthcare

My Benefits portal

Job summary

Yorkshire Building Society is seeking a Manager of People Operations to lead the operational engine of the People Division, ensuring high-quality service delivery, governance and learning operations. You will drive improvements and deliver meaningful outcomes for colleagues and stakeholders across the organisation.

The role requires balancing strategic oversight with hands-on delivery, influencing senior stakeholders and building trusted relationships across multiple functions.

Qualifications

• Experience leading operational or HR service teams.
• Strong governance, risk and control knowledge.
• Experience managing third-party suppliers.
• Excellent stakeholder management and communication skills.
• Able to influence senior stakeholders and lead high-performing teams.

Responsibilities

• Lead People Services teams to deliver a consistently excellent colleague experience.
• Oversee People Plan governance and dependencies across the portfolio.
• Own People Solutions risk controls and governance processes.
• Lead learning triage process and strategic supplier relationship management for the managed learning provider, including oversight of the learning budget.
• Drive operational excellence through process simplification, automation, digital enablement and service improvement initiatives.

Skills

Operational leadership

Service management

Process optimisation

Workflow management

Performance improvement

Supplier management

Governance & risk

Stakeholder management

Decision making

Communication

Job description

Join Yorkshire Building Society's People & Culture team and play a pivotal role in shaping the colleague experience across the organisation. This is an exciting opportunity to lead a broad operational portfolio, combining people leadership, governance, supplier management and continuous improvement. You'll influence enterprise-wide decisions, drive operational excellence and ensure our People services remain efficient, compliant and colleague-focused.

About the Role

As Manager People Operations, you'll lead the operational engine room of the People Division, ensuring high-quality service delivery, effective governance and seamless learning operations. You'll create clarity across complex activities while driving continuous improvement and delivering meaningful outcomes for colleagues and stakeholders.

Key responsibilities include:

• Providing leadership, direction and coaching to the People Services teams, including Helpdesk, Onboarding and Core Operations teams, to deliver a consistently excellent colleague experience.
• Owning People Plan governance, providing oversight of progress, risks, dependencies and decision-making across the People portfolio.
• Strengthening operational risk management and accountability through ownership of People Solutions risk controls and governance processes.
• Leading learning triage process and strategic supplier relationship management for the managed learning provider, including oversight of the learning budget.
• Driving operational excellence through process simplification, automation, digital enablement and service improvement initiatives.

About You

We're looking for an experienced operational leader who thrives in a fast-paced environment and enjoys balancing strategic oversight with operational delivery. You'll be confident influencing senior stakeholders, leading high-performing teams and driving continuous improvement across complex services.

You'll bring:

• Proven experience leading operational or HR service teams and developing high-performing colleagues.
• Strong operational excellence skills, including service management, process optimisation, workflow management and performance improvement.
• Confident decision maker and able to work at pace.
• Experience managing third-party suppliers and delivering effective commercial and service outcomes.
• Strong governance, risk and control knowledge, with the ability to manage competing priorities and organisational dependencies.
• Excellent stakeholder management, communication and influencing skills, with the ability to build trusted relationships across multiple functions.

If you don't meet every single requirement, we still encourage you to apply. Your unique experience and perspective could be just what we're looking for.

About us

At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.

Development.

We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity.

We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Want more information?

If you have any questions about this role, please contact Kat Leonard on [e-mail]