Manager, MarTech Platform Delivery

Costa Crociere S.p.A.; Southampton; Hybrid; GBP 85,000 - 125,000; Full time

Benefits offered by this job

Employee benefits package

Job summary

Carnival UK is seeking a Senior Manager, MarTech Platform Delivery to drive end-to-end delivery of the MarTech roadmap and translate marketing priorities into workable capabilities.

You will lead a high-performing platform delivery team supporting marketing, personalisation and guest engagement across P&O Cruises and Cunard, while managing vendors, ensuring platform stability, compliance and measurable value.

Qualifications

• Significant experience leading the delivery of MarTech platforms in complex organisations.
• Proven experience enabling marketing, personalisation and customer engagement through multidisciplinary teams and partners.
• Strong knowledge of tagging, personalisation, marketing automation, data flows and platform integration.
• A degree-level qualification in Business, Technology, Marketing or related discipline, or equivalent experience.

Responsibilities

• Own the end-to-end delivery of the MarTech platform roadmap and translate priorities into feasible capabilities.
• Lead and develop a high-performing platform delivery team supporting marketing, personalisation and guest engagement acrossP&O Cruises and Cunard.
• Drive integration between MarTech platforms and web, app, data, identity, content, analytics and API capabilities.
• Manage strategic vendors, agencies and technical suppliers while maintaining platform stability, performance, compliance and value.

Skills

MarTech leadership

Delivery leadership

Vendor management

Marketing automation

Personalisation

Education

Degree in Business/Technology/Marketing

Job description

Carnival UK is in search of a Senior Manager, MarTech Platform Delivery, who is crucial in supporting our technological direction and nurturing a high-performing team.

Your responsibilities will include:

• Own the end-to-end delivery of the MarTech platform roadmap, translating marketing and commercial priorities into reliable, technically feasible capabilities.
• Lead and develop a high-performing platform delivery team that supports marketing, personalisation and guest engagement across P&O Cruises and Cunard.
• Drive integration between MarTech platforms and web, app, data, identity, content, analytics and API capabilities.
• Manage strategic vendors, agencies and technical suppliers while maintaining platform stability, performance, compliance and measurable value.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

We're looking for

• Significant experience leading the delivery and evolution of MarTech platforms within complex organisations.
• Proven experience enabling marketing, personalisation and customer engagement through multidisciplinary teams, vendor partners and integrated technology solutions.
• Strong knowledge of tagging, personalisation, marketing automation, data flows and the integration of MarTech platforms with wider digital capabilities.
• A degree-level qualification in Business, Technology, Marketing or a related discipline, or equivalent relevant professional experience.

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• Build capable, engaged and inclusive teams through clear expectations, coaching and investment in professional development.
• Combine modern delivery leadership with technical credibility, commercial awareness and strong cross-functional collaboration.
• Make data-led decisions that balance guest value, platform stability, privacy, compliance, cost and risk.
• Influence effectively across Marketing, Product, Data, Engineering and vendor communities, creating shared ownership of outcomes.

Why Join Us? Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal, Aida
• HAP Alaska-Yukon
• Carnival Corporation
• Holland America Line
• Carnival Cruise Line
• Carnival UK
• Costa
• Princess
• Seabourn