Manager, Implementation Services

Loftware; Reading; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Loftware is seeking a Manager, Implementation Services to lead client projects from scope through delivery in Reading, UK. You will manage budgets, timelines, and resources while ensuring adherence to standardized PSA processes and best practices across teams.

The role demands 10+ years in project management within life sciences or related industries, top-tier leadership, and strong communication with stakeholders. Hybrid work supports collaboration across time zones and offices.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field; 10+ years in similar industry.
• Master's degree preferred.
• Proven project management in pharmaceutical, medical device, or life sciences.
• Strong leadership and cross-functional team motivation.
• Excellent communication and stakeholder negotiation skills.
• Process-driven with continuous improvement focus.

Responsibilities

• Ensure the smooth functioning of client projects, including managing budgets, timelines, and resources to deliver high-quality outcomes.
• Drive the adoption and adherence to a globally consistent PSA process, ensuring alignment with company standards and best practices.
• Evaluate and optimize the performance and utilization of technical consultants within projects, providing guidance and support for continuous improvement.
• Collaborate with internal teams to identify and address project issues, facilitate solution development, and ensure seamless project execution.
• Assist in scoping, estimation, and qualification of Statements of Work (SOW), working closely with the SOW team to align project objectives and resources.
• Liaise with the PMO and Operation teams to streamline project implementation, billing processes, and resource management.
• Provide strategic direction and leadership to drive project success and enhance team effectiveness.

Skills

Project management

Leadership

Communication

Cross-functional collaboration

Negotiation

Education

Bachelor's degree in Business Administration/Management

Master's degree preferred

Job description

At Loftware, It's all right there - the scale, the expertise, and the opportunity to grow your career in a business-critical industry.

Job Title: Manager, Implementation Services

Possible locations: Reading, United Kingdom (Hybrid)

Please note: Visa sponsorship is not available for this role.

Work Schedule: Primarily aligned with local regional office hours, with flexibility to accommodate customer, project, and team needs across time zones.

Salary Range Disclosure:

The expected salary range for this position is £85,000 - £110,000 per annum. Compensation decisions are made in alignment with our compensation philosophy and are based on a variety of factors, including market data, experience, and skills. This role may also be eligible for additional incentive compensation and benefits, where applicable.

Key Responsibilities:

• Ensure the smooth functioning of client projects, including managing budgets, timelines, and resources to deliver high-quality outcomes.
• Drive the adoption and adherence to a globally consistent Professional Services Automation (PSA) process, ensuring alignment with company standards and best practices.
• Evaluate and optimize the performance and utilization of technical consultants within projects, providing guidance and support for continuous improvement.
• Collaborate with internal teams to identify and address project issues, facilitate solution development, and ensure seamless project execution.
• Assist in scoping, estimation, and qualification of Statements of Work (SOW), working closely with the SOW team to align project objectives and resources.
• Liaise with the Project Management Office (PMO) and Operation teams to streamline project implementation, billing processes, and resource management.
• Provide strategic direction and leadership to drive project success and enhance team effectiveness, fostering a culture of collaboration, innovation, and excellence.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field with 10+ years similar industry experience. Master's degree preferred.
• Proven experience in project management, particularly in a Professional Services environment, with a track record of delivering successful projects on time and within budget within the pharmaceutical, medical device, or life sciences industry.
• Strong leadership skills with the ability to inspire and motivate cross-functional teams to achieve common goals.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate and negotiate with internal and external stakeholders.
• Strong team player with a collaborative mindset, committed to building and maintaining positive working relationships across all levels of the organization.
• Process-driven mindset with a focus on continuous improvement, efficiency, and operational excellence.
• Proficiency in project management tools and software, with the ability to leverage technology to streamline processes and drive productivity.
• Ability to utilize engineering vision and logic to support the team efficiently by providing them with the correct advice and direction, ensuring projects are executed with precision and excellence.

Why Join Us?

• Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
• We use the power of the global team.
• We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We Win with Inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About Us

We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.

More about us: About Loftware | Global Leader in Enterprise Labeling & Packaging