Manager, Customer Integrations

Conexiom Inc.; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Conexiom Inc. is seeking a Manager, Customer Integrations to lead a team that develops and standardizes complex system integrations. The role entails working closely with customers to enhance their implementation experience, requiring significant technical leadership and expertise in ERP systems. Join a rapidly growing company that values diverse perspectives and offers flexible work arrangements.

Benefits

Remote Flexibility

Growth Opportunity

Inclusive Culture

Impactful Work

Qualifications

• 3-5 years leading technical teams in system integrations and automation.
• Experience with ERP systems including SAP, Oracle, Epicor, and Infor.
• Familiarity with AI/ML platforms and SaaS products.

Responsibilities

• Provide technical guidance for integration solutions based on ERP requirements.
• Monitor performance and conduct code reviews to ensure quality.
• Manage transitions from legacy systems to newer solutions.

Skills

Analytical

Problem Solving

Technical Guidance

Cross-Functional Collaboration

Education

Bachelor’s or Master’s degree in engineering, business, or a related field

Job description

About Conexiom:

Conexiom is the only SaaS platform that applies advanced AI to transform emailed Sales Orders and Invoices from customers and suppliers into fast, accurate digital transactions with 100% accuracy across quote-to-cash and procure-to-pay processes. Leading manufacturers and distributors, including 16 of the top 20 industrial distributors, rely on Conexiom to win and retain more customers through a best-in-class order fulfillment experience, provide transparency for regulatory compliance, and become the employer of choice in a tight labor market. Conexiom is based in Vancouver, British Columbia, and has offices in Kitchener, Ontario; London, England; and a connection development partner in Vietnam to support our customer globally.

Job Overview:

We are looking for a Manager, Customer Integrations, who is experienced in developing solutions to standardize complex system integrations and automate processes, executing code reviews to ensure quality, and has a proven track record for partnering to provide optimal customer experiences. This person would lead a team of people including solution architects, integration, and migration specialists who are involved with our customers’ implementation lifecycle from new deployments, maintenance of existing, and updating aging implementations. This role will oversee work to bridge the connection between Conexiom and our customers’ enterprise architecture ensuring accelerated speed to value, seamless integration, and scalability. The ideal candidate will have 3-5 years of experience leading teams in similar roles. This position reports directly to our Sr Director, Connection Development who is part of our customer-facing team, with a strong dotted line into our product and development organization.

Responsibilities:

• Provide technical guidance in the development of standard integrations aligned to customer ERP requirements including those for SAP, Epicor, Infor, and Oracle following best practices to standardize complex system integrations
• Optimize standard integrations and process automation when necessary to match customer specific ERP requirements and understand the interplay of Conexiom solutions with customers’ ERP, eCommerce, and CRM environments
• Execute code reviews and monitor performance to improve code quality, identify bugs, and ensure adherence to best practice standards
• Influence acceleration of time-to-value outcomes throughout customers’ implementation lifecycle from new deployments, maintenance of existing, and updating aging implementations
• Manage the process to move customers from legacy Conexiom solutions to our latest innovations to maximize their business outcomes.
• Partner with the customer and sales teams to gather requirements, propose solutions, and create deliverables based on defined success metrics for new customers
• Partner with the product, connection development, implementation, and onboarding teams to review multi-faceted, complex implementations to develop solutions to optimize our customers’ experience using legacy software
• Translate data into valuable insights about a customer’s implementations and provide strategies to drive meaningful value.
• Monitor and report key performance indicators (KPIs), trends, and summarize insights for internal leadership
• Set team goals, provide mentorship, monitor progress, and encourage skill development
• Conduct performance evaluations, provide constructive feedback, and create plans to develop and enhance team skills and efficiency
• Be a leader consistently looking for ways to apply your knowledge to make a difference, elevating our customers’ voice, and scaling ideas into sustainable change

Qualifications:

• 3-5 years of experience in leading technical teams to deliver solutions that integrate essential business processes within an organization and software that delivers standard integrations and process automation, for example Workato
• Curious, analytical, and methodical. Needs to be highly organized and effective in problem solving
• Business analyst-level knowledge for ERPs such as SAP, Infor, Epicor, and or Oracle
• Experience with AI/ML platforms, data analytics tools, and SaaS-based products in the manufacturing and distribution sectors
• Track record of delivering measurable business outcomes with ability to articulate complex technical concepts to both technical and non-technical stakeholders
• Ability to work cross-functionally with customer facing, product, engineering, SaaS operations, and sales teams to ensure customers’ success and product alignment
• Bachelor’s or master’s degree in engineering, business, or a related field

Preferred Qualifications:

• System integration consulting experience
• Experience using AI to author code to deliver intended outcomes
• Understanding of manufacturing and distribution, especially order management, supply chain management, production optimization, logistics, and inventory management
• Project management experience with digital transformation initiatives
• Relevant industry certifications in manufacturing processes

Why Conexiom?

• Impactful Work: Play a pivotal role in transforming how businesses operate on a global scale
• Growth Opportunity: Be part of an ambitious company on a rapid growth trajectory, offering numerous opportunities for personal and professional development
• Remote Flexibility: Enjoy the flexibility of a semi remote position, allowing you to work from anywhere when you are not in person with customers, meeting with colleagues, or attending industry events
• Inclusive Culture: Join a diverse team of innovative thinkers and doers, committed to fostering an inclusive environment where everyone can thrive

Conexiom embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are working to ensure that the profile of our staff reflects the profile of the communities we work in and serve. For that reason, we seek resumes and expressions of interest from a broad and diverse talent pool. Strength comes from the inclusion of diverse perspectives and experiences.

Conexiom is proud to offer equal employment opportunities. If you have a disability or need that requires accommodation at any time during the recruitment process, please let us know. Visit www.conexiom.ai

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