Manager, Credit Client Fulfilment

TN United Kingdom; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player seeks a Manager for Credit Client Fulfilment in London. This role involves leading a dynamic team to deliver exceptional credit products and solutions, ensuring compliance with regulations while enhancing client experiences. You will oversee the entire client fulfilment process, from documentation to risk management, and collaborate with various stakeholders. Join a high-performing team that values innovation and community impact, offering flexible working options and opportunities for personal growth. If you're passionate about client service and credit management, this position is perfect for you.

Benefits

Flexible working options

Leadership support

Opportunities for growth

Collaborative team environment

Qualifications

• Strong understanding of control environments and process efficiency.
• Experience in credit administration or loan documentation within a private bank.

Responsibilities

• Lead and manage the Client Fulfilment team effectively.
• Coordinate the process from referral to successful transaction completion.
• Monitor collateral, credit limits, and approve loan drawdowns.

Skills

Credit Administration

Loan Documentation

Client-Focused Mindset

Legal Document Understanding

Process Efficiency

Education

Bachelor's Degree

Tools

Avaloq System

Job description

The provided job description is quite comprehensive and detailed, but it contains some redundancies, inconsistent formatting, and extraneous information that could be streamlined for better clarity and professionalism. I will remove duplicated sections, improve the structure with appropriate HTML tags, and ensure the content is focused solely on the job role, responsibilities, requirements, and relevant details. Here is the refined version:

Manager, Credit Client Fulfilment, London

Client: Royal Bank of Canada

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 74117cab071f

Job Views: 15

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

Job Summary

Based in London, you will support the Wealth Management Europe (WME) Credit team in delivering credit products and solutions, focusing on servicing UK Brewin Dolphin clients for new business. You will organize and coordinate all aspects of Client Fulfilment, from referral to underwriting approval, drawdown, and ongoing facility management, ensuring appropriate risk controls and excellent client experience.

You will manage tasks related to preparing credit documentation, reviewing externally drafted documents, and supporting the conditions precedent process. Additionally, you will oversee credit risk monitoring activities to safeguard the bank’s lending operations, ensuring full compliance with policies and credit approval conditions. Support will also be provided to client-facing professionals in UK-based RBC Brewin Dolphin offices, aligned with the Investment Banking Lending rollout for the Mass Affluent client base.

Key Responsibilities

• Lead and manage the Client Fulfilment team, ensuring control and monitoring responsibilities are executed effectively.
• Coordinate the process from referral to successful transaction completion, liaising with involved parties to meet conditions precedent requirements.
• Review and prepare credit documentation, including amendments and scenarios related to defaults or rights reservations.
• Ensure timely security perfection and post-completion activities.
• Maintain accurate credit information in systems and databases.
• Become a subject matter expert on the Avaloq system for new business processes.
• Monitor collateral, credit limits, overdrafts, and approve loan drawdowns and collateral releases within policy guidelines.
• Travel to UK regional offices as required.

Qualifications & Skills

Must-have

• Strong understanding of control environments and process efficiency.
• Experience in credit administration or loan documentation within a private bank.
• Knowledge of Regulated Mortgage Contracts, Lombard lending, and Consumer Credit Act regulation.
• Experience working with solicitors, underwriters, and valuers.
• Understanding of legal documents and conveyancing.
• Ability to work independently with minimal supervision.
• Client-focused mindset with good interpersonal and presentation skills.

Nice to have

• Understanding of Wealth Management credit business.
• Awareness of digital transformation and automation opportunities.

What’s in it for you?

Join a dynamic, collaborative, and high-performing team that values growth, innovation, and community impact. Enjoy flexible and hybrid working options, leadership support, and opportunities to make a lasting difference.

Additional Details

Address: 100 BISHOPSGATE, LONDON

Work hours/week: 35

Employment Type: Full-time

Job Type: Regular

Pay Type: Salaried

Application Deadline: 2025-05-07

Note: Applications accepted until 11:59 PM the day prior to the deadline.

Equal Opportunity: RBC promotes diversity and inclusion, fostering a respectful and supportive workplace.