Manager, Client Relations

Ingram Content Group; Milton Keynes; Presencial; GBP 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Training Opportunities

Free onsite parking

Free Hot drinks

Service Awards

Descripción de la vacante

Ingram Content Group in Milton Keynes is seeking an experienced Client Relations Leader to manage day-to-day operations of the IPS UK Client Relations team and oversee a subset of client publishers. You will foster strong client relationships and coordinate cross-functional activity to meet publisher needs.

The role requires guidance on publishing programmes, collaboration with IPS sales, and mentoring the UK team. Strong communication, organizational, and strategic thinking are essential.

Formación

• Bachelor’s Degree required.
• 6 years of client management/relations experience and/or relevant publishing experience.
• 1 year of supervisory or project coordination experience.

Responsabilidades

• Serve as liaison between client publishers and Ingram, handling communications and catalogs.
• Evaluate client expectations and align Ingram’s capabilities accordingly.
• Guide publishing programmes and individual titles.
• Collaborate with IPS sales on outreach and sales projections.
• Plan semi-annual client conferences with IPS teams.
• Lead and mentor the UK Client Relations team.
• Educate clients on metadata, marketing, Lightning Source, and digital sales.
• Manage deadlines, catalog updates, and marketing materials.
• Support brand marketing strategy with cross-functional input.

Conocimientos

Travel up to 15%

Advocacy skills

Consensus building

Presentation skills

Independent work

Critical thinking

English proficiency

Attention to detail

Relationship management

Educación

Bachelor’s Degree

Descripción del empleo

Company Description

Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.

Become a part of an innovative team helping to revolutionise the way publishers make books available in an on-demand world and helping to revolutionise the way that publisher content reaches readers around the world!

Job Description

This role works with the Director, IPS, to manage the day-to-day operations of the Client Relations team and manages the relationship with assigned subset of client publishers. The ideal candidate will have previous experience managing teams.

Essential Duties

• Serves as liaison and advocate between assigned client publishers and the Ingram organisation including formal and informal communications, inventory planning and management, ICG activity relating to the publisher.
• Evaluates client expectations, Ingram’s ability to meet those expectations and forms strong interactions with all levels within the publisher.
• Provides guidance on publishing programme and individual titles.
• Interacts with IPS sales team on commercial outreach and sales projections on a regular basis.
• Partners with the IPS Sales teams to design and manage semi-annual sales conferences for client publishers and other client events.
• Manages the day-to-day activities of the IPS UK Client Relations Manager and Coordinator and, including on-going training, mentoring, and education to ensure their professional growth.
• Educates clients on ICG service offerings including Metadata and Marketing, Lightning Source, and digital sales, and best usage of these programmes tailored to client needs.
• Manages seasonal deadlines, cataloguing, client publicity update process, and maintenance of up-to-date business materials.
• Collaborates with the Manager, Client Relations and Marketing on brand marketing strategy

Qualifications

• Ability to travel up to 15% of the time
• Advocacy skills
• Ability to build internal consensus
• Presentation skills
• Ability to work independently
• Critical Thinking skills
• Knowledge of the eBook market
• Prioritisation skills
• Personal Computing skills to include MS Word, Excel and Powerpoint
• Ability to be flexible/multi-task based on workflow demands
• Ability to speak, write and read the English language
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situationsAbility to maintain consistent, punctual and regular attendance
• Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
• Ability to engage in active listening with coworkers, management and clients/customers
• Attention to detail
• Knowledge of organisation, operating procedures and policies of the company
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to meet and maintain performance objectives (standards)
• Ability to maintain full time work schedule during normal company operating hours

Education And Experience

• Bachelor’s Degree
• 6 years of client management/relations experience and/or relevant publishing experience.
• 1 year of supervisory or project coordination experience

Additional Information

• Competitive salary
• Training Opportunities
• Free onsite parking
• Free Hot drinks
• Service Awards