Manager, Business Management & Enablement, SME Europe

Mastercard; Camden Town; On-site; GBP 70,000 - 100,000; Full time

Job summary

Mastercard is seeking a highly organised Manager to drive the SME Europe strategy and act as a central coordination point. The role focuses on building a consistent operating rhythm, clear management information and scalable sales enablement across European markets.

Working with SME Europe leadership and cross-functional teams, you will strengthen governance, reporting, pipeline visibility and knowledge resources, empowering execution and delivering priorities with impact.

Qualifications

• Experience in business management, strategy execution, sales enablement, programme management or a similar cross-functional role.
• Strong commercial acumen, with the ability to connect strategy, pipeline, customer activity and business outcomes.
• Able to influence senior leaders and cross-functional teams without direct authority.
• Strong analytical, problem-solving and storytelling skills, translating data into clear recommendations.
• Excellent executive communication skills and experience creating concise, high-quality senior materials.
• Highly organised and execution-focused, comfortable managing recurring deliverables, competing priorities and ad-hoc requests.
• Experience developing sales enablement, training, knowledge-management or customer-facing content would be advantageous.
• Knowledge of SMEs, payments, commercial solutions or B2B financial services would be beneficial.

Responsibilities

• Run the SME Europe operating rhythm, including leadership updates, business reviews, forums, divisional reviews and QBRs.
• Own executive reporting across performance, pipeline, financials, risks, dependencies and strategic asks.
• Coordinate execution of SME priorities across markets, divisions and functions, ensuring follow-through on key actions.
• Drive sales enablement through training, best-practice sharing, case studies, demos and reusable customer materials.
• Maintain SME knowledge resources, ensuring the SME Hub and related content remain current, accessible and scalable.
• Improve Salesforce and pipeline discipline by strengthening data quality, reporting consistency and opportunity visibility.
• Support divisional engagement, customer workshops, events and RFPs by helping teams leverage existing SME insights and materials.
• Partner with Marketing, Communications, Sales, Product and divisional teams to amplify priorities, reduce duplication and accelerate execution.

Skills

Business management

Strategy execution

Sales enablement

Programme management

Cross-functional collaboration

Job description

Mastercard is seeking a highly organised, commercially minded Manager to help execute the SME Europe strategy. Acting as a central coordination and enablement point, the role will create a consistent operating rhythm, clear management information, scalable sales enablement and effective engagement across European markets. Working with SME Europe leadership, divisional teams, Sales, Product and Marketing, the Manager will strengthen business management, reporting, pipeline visibility, knowledge management and amplification of SME priorities. The role will improve consistency, scalability and execution across SME Europe by equipping teams with the right insights, tools, content and governance, while giving leadership clear visibility of progress, risks and priorities.

Key Responsibilities

• Run the SME Europe operating rhythm, including leadership updates, business reviews, forums, divisional reviews and QBRs.
• Own executive reporting across performance, pipeline, financials, risks, dependencies and strategic asks.
• Coordinate execution of SME priorities across markets, divisions and functions, ensuring follow-through on key actions.
• Drive sales enablement through training, best-practice sharing, case studies, demos and reusable customer materials.
• Maintain SME knowledge resources, ensuring the SME Hub and related content remain current, accessible and scalable.
• Improve Salesforce and pipeline discipline by strengthening data quality, reporting consistency and opportunity visibility.
• Support divisional engagement, customer workshops, events and RFPs by helping teams leverage existing SME insights and materials.
• Partner with Marketing, Communications, Sales, Product and divisional teams to amplify priorities, reduce duplication and accelerate execution., All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Experience & Requirements

• Experience in business management, strategy execution, sales enablement, programme management or a similar cross-functional role, ideally in payments, financial services, technology or a complex international organisation.
• Strong commercial acumen, with the ability to connect strategy, pipeline, customer activity and business outcomes.
• Able to influence senior leaders and geographically dispersed, cross-functional teams without direct authority.
• Strong analytical, problem-solving and storytelling skills, translating data into clear recommendations.
• Excellent executive communication skills and experience creating concise, high-quality senior materials.
• Highly organised and execution-focused, comfortable managing recurring deliverables, competing priorities and ad-hoc requests.
• Experience developing sales enablement, training, knowledge-management or customer-facing content would be advantageous.
• Knowledge of SMEs, payments, commercial solutions or B2B financial services would be beneficial.

Core Competencies

Strategic Thinking: Connect priorities to practical execution and measurable outcomes. Analytical Excellence: Turn performance, pipeline and market data into actionable insights. Commercial Acumen: Focus activity on customer, sales and business value. Leadership & Influence: Build alignment and drive action across senior stakeholders and teams. Communication: Simplify complexity into clear, executive-ready narratives. Execution Focus: Bring structure, pace and accountability to competing priorities.

About Mastercard

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Mastercard is a global technology company in payments, connecting and powering an inclusive digital economy by making transactions safe, simple, smart and accessible for people, businesses, financial institutions and governments. With reach across more than 210 countries and territories, Mastercard uses secure data, networks and partnerships to help unlock sustainable, inclusive growth.

Overview SME Europe Mastercard's Commercial & New Payment Flows business focuses on digitising and scaling new payment flows, including B2B transactions. Within this, SME Europe drives differentiated propositions for small and medium businesses through partnerships, data-driven sales, customer engagement and new distribution channels such as wholesalers, ISVs and payment facilitators. SME is a strategic growth priority, helping underserved businesses simplify acceptance and supplier payments, improve cash flow, accelerate digital transformation and access stronger partnerships across banks, fintechs and platforms.